Finacle Lead II - Production Support

UST; Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

UST is seeking a Finacle L2 Support Engineer to provide end-to-end support for the Finacle 10.x application. You will troubleshoot complex issues, perform root-cause analysis, and coordinate with IT and business users to resolve incidents within defined SLAs.

The role covers CRM, accounts, loans, and payments modules with a strong emphasis on data-driven problem resolution. The position requires hands-on debugging, experience with Finacle customization, and a track record of maintaining

Qualifications

• Experience with Finacle 10.x and L2 production support is required.
• Strong SQL and data querying skills.
• Exposure to banking processes like NEFT/RTGS and trade finance is desirable.

Responsibilities

• Provide L2 support for Finacle 10.x across backend and frontend modules.
• Analyze, troubleshoot, and resolve issues with debugging expertise.
• Publish daily ticket/status reports to stakeholders.
• Handle EOD/BOD support and batch processes, including year-end activities.
• Support customization requests within Finacle environment.
• Monitor delivery channel logs (ATM/FI integrations) and ensure uninterrupted operations.

Skills

Finacle 10.x

Finacle L2 Production

SQL querying

Incident & Problem Mgmt

EOD/BOD Ops

NEFT/RTGS Support

Debugging & RCA

Finacle Customization

Banking Ops

Trade Finance

SLA & Stakeholder Comms

Delivery Channel Support

Job description

Key Responsibilities

• Provide Level 2 (L2) support to the Bank's IT team and end users for the Finacle 10.x application.
• Analyze, troubleshoot, and resolve custom as well as product-related issues with strong debugging expertise.
• Deliver backend and frontend support across CRM, Accounts (SB, CA, CC, OD, LA), Loans, and Advances modules.
• Identify and classify issues as data-related, product-related, or customization-related, and ensure timely resolution.
• Ensure all incidents and service requests are addressed and closed within defined SLA timelines.
• Analyze recurring issues, identify root causes, and implement permanent resolutions within Finacle modules.
• Publish and communicate daily ticket status reports to stakeholders.
• Handle minor customization enhancements and fixes within the Finacle environment.
• Demonstrate strong understanding of Finacle services, architecture, and application environment.
• Generate reports and extract data using SQL based on business and operational requirements.
• Perform EOD/BOD support activities, including log analysis, error troubleshooting, and issue resolution.
• Share daily EOD/BOD status and checklist updates with relevant stakeholders.
• Provide support for EOD/BOD batch processing and financial year-end activities.
• Manage and support customized modules and enhancements within the Finacle ecosystem.
• Resolve issues related to NEFT, RTGS, and other payment processing channels.
• Provide backend support for operational and business queries.
• Analyze and monitor delivery channel logs, including ATM and FI integrations, ensuring uninterrupted operations.
• Work in rotational shifts and provide support during critical business operations.
• Support Trade Finance processes and related application issues.

Role Description

Finacle L2 Support Engineer

Experience: 6 to 8 Years

Location: Vashi, Navi Mumbai

Key Responsibilities

• Provide Level 2 (L2) support to the Bank's IT team and end users for the Finacle 10.x application.
• Analyze, troubleshoot, and resolve custom as well as product-related issues with strong debugging expertise.
• Deliver backend and frontend support across CRM, Accounts (SB, CA, CC, OD, LA), Loans, and Advances modules.
• Identify and classify issues as data-related, product-related, or customization-related, and ensure timely resolution.
• Ensure all incidents and service requests are addressed and closed within defined SLA timelines.
• Analyze recurring issues, identify root causes, and implement permanent resolutions within Finacle modules.
• Publish and communicate daily ticket status reports to stakeholders.
• Handle minor customization enhancements and fixes within the Finacle environment.
• Demonstrate strong understanding of Finacle services, architecture, and application environment.
• Generate reports and extract data using SQL based on business and operational requirements.
• Perform EOD/BOD support activities, including log analysis, error troubleshooting, and issue resolution.
• Share daily EOD/BOD status and checklist updates with relevant stakeholders.
• Provide support for EOD/BOD batch processing and financial year-end activities.
• Manage and support customized modules and enhancements within the Finacle ecosystem.
• Resolve issues related to NEFT, RTGS, and other payment processing channels.
• Provide backend support for operational and business queries.
• Analyze and monitor delivery channel logs, including ATM and FI integrations, ensuring uninterrupted operations.
• Work in rotational shifts and provide support during critical business operations.
• Support Trade Finance processes and related application issues.

Required Skills

• Finacle 10.x Application Support
• Finacle L2 Production Support
• SQL and Database Querying
• Incident and Problem Management
• EOD/BOD Operations Support
• NEFT/RTGS Payments Support
• Debugging and Root Cause Analysis
• Finacle Customization Support
• Banking and Core Banking Operations
• Trade Finance Domain Knowledge
• SLA Management and Stakeholder Communication
• Delivery Channel Support (ATM/FI Integrations)

Skills

Finacle, Trade Finance, CRM