Finacle Lead II - Production Support

UST; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

UST is seeking a Finacle L2 Support Engineer for our Mumbai-Navi Mumbai operations. You will provide escalated support for Finacle 10.x across core banking modules, analyze issues, and coordinate with stakeholders to ensure timely resolution.

The role requires 6–8 years in L2 Finacle support, strong SQL skills, and experience with EOD/BOD, NEFT/RTGS, and SLA-driven incident management. You will work in shifts to support critical business processes.

Qualifications

• 6–8 years of experience in L2 Finacle support.
• Strong SQL and database querying skills.
• Experience in incident, problem, and SLA management.
• Knowledge of NEFT/RTGS payments and core banking operations.

Responsibilities

• Provide L2 support for Finacle 10.x across banking modules.
• Analyze, troubleshoot, and resolve issues with strong debugging.
• Deliver backend and frontend support across CRM, accounts, loans, and more.
• Identify data-, product-, or customization-related issues for timely resolution.
• Ensure incidents and service requests close within SLA timelines.
• Publish daily ticket status reports to stakeholders.
• Handle minor customization enhancements in Finacle.
• Generate reports using SQL per business needs.
• Support EOD/BOD activities and batch processing.
• Manage customized Finacle modules and enhancements.
• Resolve NEFT, RTGS, and other payments issues.
• Monitor delivery channel logs (ATM/FI integrations).
• Work in rotational shifts during critical operations.
• Support Trade Finance processes and related issues.

Skills

Finacle 10.x

Finacle L2 support

SQL querying

Incident management

EOD/BOD support

NEFT/RTGS support

Debugging

Root cause analysis

Banking ops

SLA management

Stakeholder comms

Delivery channel support

Job description

Finacle L2 Support Engineer

Experience: 6 to 8 Years
Location: Vashi, Navi Mumbai

Key Responsibilities

• Provide Level 2 (L2) support to the Banks IT team and end users for the Finacle 10.x application.
• Analyze, troubleshoot, and resolve custom as well as product-related issues with strong debugging expertise.
• Deliver backend and frontend support across CRM, Accounts (SB, CA, CC, OD, LA), Loans, and Advances modules.
• Identify and classify issues as data-related, product-related, or customization-related, and ensure timely resolution.
• Ensure all incidents and service requests are addressed and closed within defined SLA timelines.
• Analyze recurring issues, identify root causes, and implement permanent resolutions within Finacle modules.
• Publish and communicate daily ticket status reports to stakeholders.
• Handle minor customization enhancements and fixes within the Finacle environment.
• Demonstrate strong understanding of Finacle services, architecture, and application environment.
• Generate reports and extract data using SQL based on business and operational requirements.
• Perform EOD/BOD support activities, including log analysis, error troubleshooting, and issue resolution.
• Share daily EOD/BOD status and checklist updates with relevant stakeholders.
• Provide support for EOD/BOD batch processing and financial year-end activities.
• Manage and support customized modules and enhancements within the Finacle ecosystem.
• Resolve issues related to NEFT, RTGS, and other payment processing channels.
• Provide backend support for operational and business queries.
• Analyze and monitor delivery channel logs, including ATM and FI integrations, ensuring uninterrupted operations.
• Work in rotational shifts and provide support during critical business operations.
• Support Trade Finance processes and related application issues.

Required Skills

• Finacle 10.x Application Support
• Finacle L2 Production Support
• SQL and Database Querying
• Incident and Problem ManagementEOD/BOD Operations Support
• NEFT/RTGS Payments Support
• Debugging and Root Cause Analysis
• Finacle Customization Support
• Banking and Core Banking Operations
• Trade Finance Domain Knowledge
• SLA Management and Stakeholder Communication
• Delivery Channel Support (ATM/FI Integrations)