Finacle L2 Support Engineer

Diksha Technologies Limited; Beed; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

Diksha Technologies Limited is seeking an L2 Finacle CBS support engineer to handle incidents, RCA, and batch processes with ITIL-aligned practices. The role involves root cause analysis, patch coordination, UAT support, and change management.

You will work on Finacle Core Banking modules, perform Oracle SQL tasks, and collaborate with L3 teams for permanent fixes. A Bachelor's in engineering/CS/IT is required, along with Unix/Linux knowledge.

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT or a related field.
• Hands-on experience with Finacle Core Banking (version 10.x / 11.x or later) in a support role.
• Proficiency in Oracle SQL and PL/SQL (queries, joins, procedures, performance basics).
• Working knowledge of Unix/Linux commands and shell scripting.
• Understanding of batch scheduling and job monitoring.
• Familiarity with application/web servers (WebLogic, JBoss or similar).
• Experience with ITSM tools and ITIL practices.

Responsibilities

• Provide L2 support for Finacle CBS modules and related interfaces.
• Monitor, analyze, and resolve incidents within defined SLAs.
• Perform RCA for recurring/high-severity incidents and drive permanent fixes.
• Support BOD/EOD batch processes, including failure analysis and restarts.
• Coordinate with L3/Infosys product support for fixes, patches and upgrades.
• Attend UAT, regression testing and production deployment activities for patches/releases.
• Follow ITIL processes for incident/problem/change/release management.

Skills

Analytical thinking

Communication

Ownership & accountability

Education

Bachelor's degree in Engineering/CS/IT

Tools

Finacle Core Banking

Oracle SQL

Unix/Linux

WebLogic/JBoss

ITSM tools

Job description

• Provide L2 support for Finacle CBS modules (CASA, Loans, Deposits/TD, Trade Finance, Treasury, CRM, Charges and Interest, GL) as applicable.
• Monitor, analyze, and resolve incidents and service requests escalated from L1 within defined SLAs.
• Perform root cause analysis (RCA) for recurring and high-severity incidents, and drive permanent fixes via problem management.
• Monitor and support Beginning-of-Day (BOD) and End-of-Day (EOD) batch processes, including failure analysis and restarts.
• Support interfaces and integrations (ATM/switch, UPI/IMPS/NEFT/RTGS, internet and mobile banking, payment gateways, CRM, reporting and regulatory systems).
• Run SQL queries and scripts for data analysis, reconciliation, data corrections (with approvals) and
• Perform Finacle configuration and master data changes, user/role maintenance, and parameter
• set-ups as per change requests.
• Coordinate with L3 / Infosys product support for defect fixes, patches and version upgrades.
• Support UAT, regression testing and production deployment activities for patches and releases.
• Follow ITIL processes for incident, problem, change and release management; maintain accurate
• Prepare knowledge articles, SOPs, runbooks and periodic MIS/SLA reports.
• Support internal/external audits, regulatory requirements and DR drills.
• Participate in on-call / rotational shift support, including weekends and bank holidays.

Required Skills & Qualifications

Education

• Bachelor's degree in Engineering, Computer Science, IT or a related field.

Technical Skills

• Hands-on experience with Finacle Core Banking (version 10.x / 11.x or later) in a support
• Strong knowledge of Finacle architecture, menus and functional workflows, and of the Finacle
• Proficiency in Oracle SQL and PL/SQL (queries, joins, procedures, performance basics).
• Working knowledge of Unix/Linux commands and shell scripting.
• Understanding of batch scheduling and job monitoring.
• Familiarity with application/web servers (WebLogic, JBoss or similar).
• Experience with ITSM tools and ITIL practices.

Functional Skills

• Good understanding of retail and corporate banking operations and the core banking lifecycle.
• Knowledge of payment systems and regulatory/compliance reporting.

Soft Skills

• Strong analytical and troubleshooting ability under pressure.
• Clear written and verbal communication with technical and business stakeholders.
• Ownership, accountability, and a collaborative approach.

Key Performance Indicators

• SLA adherence and incident resolution time.
• First-time fix rate and reduction in repeat incidents.
• EOD/BOD completion on time with minimal failures.