Field Technical Support Engineer

ifm; Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ifm is seeking a Field Technical Support Engineer to provide on-site technical support for industrial customers in the Northern states of India. You will support the sales team, demonstrate products, and develop lab equipment to simulate client applications.

The role requires handling customer queries, traveling across India, and collaborating with cross-functional teams. A strong engineering background and hands-on experience with automation devices are essential.

Qualifications

• Engineering degree in electronics, electrical, instrumentation or mechatronics or related field.
• 4+ years of experience in an industrial environment.

Responsibilities

• Support Sales Team with on-site customer visits to resolve issues.
• Provide hands-on product demos and simulations for applications.
• Develop lab/test equipment to simulate customer applications.
• Respond to customer queries via phone, email or in-person.
• Travel across India to support customers.

Skills

Analytical skills

Communication skills

Team collaboration

Independent work

Education

Engineering degree in Electronics

Engineering degree in Electrical

Engineering degree in Instrumentation

Engineering degree in Mechatronics

Tools

PLC programming

Vision sensors

Vibration testing equipment

IO-Link devices

Ethernet/IP

PROFINET

Modbus TCP

EtherCAT

ERP/CRM systems

Job description

We are hiring a Field Technical Support Engineer to provide on-site technical support for:

Position : Field Technical Support Engineer

Region: Northern states of India.

Responsibilities:

• Support the Sales Team with on-site customer visits to resolve product and application-related issues.
• Provide hands-on product demonstrations and simulations for customer applications.
• Develop lab and test equipment for simulation of customer’s applications and performing product warranty evaluation.
• Respond to customer queries via phone, email or in-person interactions.
• Travel across India to support our growing customer base.

Qualification:

• Engineering degree in Electronics, Electrical, Instrumentation, Mechatronics or related fields.
• 4+ years of experience in an industrial environment preferred.

Hands-on experience with:

• PLC programming and interfacing of field devices, Vision Sensors, Vibration testing equipment, and lab test equipment.
• Experience of working with various industrial protocols like Ethernet IP, PROFINET, Modbus TCP, EtherCAT.
• Installation and integration of IO-Link devices and Software.
• Strong Analytical and problem-solving skills.
• Excellent communication skills to provide customers with value-added support that makes the team at ifm unique in the sensor business.
• Strong computer skills, including proficiency in Windows, with experience in ERP/CRM systems preferred.
• Demonstrated ability to work effectively in a team environment and work independently, managing multiple priorities.
• Comprehensive onboarding and continuous technical training (including at our corporate HQ in Pune)
• Exposure to cutting–edge automation technologies
• Opportunity to work closely with industry leaders across India