Field Support Engineer

ExcelR Edtech Pvt Ltd; Ajmer; On-site; INR 300,000 - 450,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan is seeking a Field Support Engineer to provide on-site technical support and training for clients. You will install products, troubleshoot issues, and ensure successful deployments in the field.

You will relay feedback to the engineering team to help improve products while delivering excellent customer service. The role requires strong electrical engineering knowledge, hands-on support experience, and superb communication skills.

Qualifications

• Solid background in electrical engineering.
• Experience in technical support.
• Excellent communication skills.

Responsibilities

• Conduct on-site training sessions for clients.
• Assist clients with product installations in the field.
• Provide ongoing support and troubleshooting to ensure customer satisfaction.
• Relay customer feedback to the engineering team to aid product improvements.

Skills

Electrical engineering

Technical support

Communication skills

Job description

We are seeking a dedicated and skilled Field Support Engineer to join our team in Rajasthan. The ideal candidate will be responsible for providing technical support and training to clients in the field, ensuring that they have the necessary knowledge and tools to effectively use our products and services. This role requires a strong understanding of electrical engineering principles and the ability to troubleshoot and resolve technical issues in real-time. Key responsibilities include conducting on-site training sessions, assisting clients with product installations, and providing ongoing support to ensure customer satisfaction. The Field Support Engineer will also collaborate with the engineering team to relay customer feedback and contribute to product improvements. Required skills for this position include a solid background in electrical engineering, experience in technical support, and excellent communication skills. The ability to work independently and manage multiple tasks effectively is essential. If you are passionate about technology and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity.