Network Engineer (L2)

Sharp Brains; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading IT solutions provider based in Mumbai is seeking a skilled IT Infrastructure Support Technician. The role involves a strong emphasis on troubleshooting, managing server and network infrastructure, and providing support either remotely or on-site. Candidates should have a solid understanding of IT principles, hands-on experience with installations, and knowledge of TCP/IP standards. This position offers the opportunity to work closely with L3 teams in a dynamic environment.

Qualifications

• Good general understanding of IT principles such as Networks, Hardware and Domains.
• Knowledge of Infrastructure (Data Center and Network) hardware architecture.
• Understanding of server/client operations in a domain environment.
• Hands-on experience in installation and troubleshooting Infrastructure equipment.
• Hands-on experience in installation and troubleshooting Infrastructure equipment, rack and stack.

Responsibilities

• Provide support through phone, remote tools, or onsite.
• Perform installation as needed either through physical or network medium.
• Coordinate activity date and timings with stakeholders.
• Update and record activities in IT Ticket Management System.
• Monitor and manage server infrastructure through IT Ticket Management System.
• Provide on-site or remote/support via phone or tools as needed.

Skills

Knowledge of IT principles

Hands-on experience in troubleshooting

Knowledge of Active Directory

Network hardware architecture

Understanding of TCP/IP standards

Experience with Tape Management

Server/Client in domain

IMAC & Break-fix

TCP/IP

Backup & Recovery

Ticket Management

Onsite support

Job description

Good general understanding of IT principles such as Networks, Hardware and Domains.

Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support.

Knowledge of server/client operations in a domain environment including Active Directory.

Understanding of current and legacy hardware Infrastructure platforms.

Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable.

Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment.

Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations.

Knowledge of TCP/I P standards and networking.

Experience with Tape Management activities.

Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.

Familiarity with backup and recovery software and methodologies.

Updating and Recording of activities in relevant IT Ticket Management System.

Coordinating and agreeing attendance time and date with key stakeholders.

Provide support either through phone, remote tools, or in person at onsite.

Perform installation as needed either through physical or network medium.

Coordinate actual activity date and timings including arrival and departure times.

Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment.

Labelling, Patching and Asset Tagging activities.