Linux Administrator

Talworx Solutions; Bengaluru; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Talworx Solutions in Bengaluru seeks an experienced Enterprise Technical Support professional to resolve customer issues via phone, email or remote sessions. You will reproduce issues in-house, follow up with customers, and escalate to vendors when needed.

The role requires 5+ years in enterprise technical support, strong Linux networking knowledge, and collaboration with CoE/HW teams to diagnose and resolve complex incidents. CCNA/RHCE certs are advantageous.

Qualifications

• Bachelor’s degree in Engineering (or Equivalent).
• 5+ years of experience in Enterprise technical support environment.
• CCNA / RHCE certification will be an added advantage.

Responsibilities

• Resolve customer issues via telephone, email or remote sessions.
• Reproduce issues in-house and respond back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Identify and escalate issues to vendor according to Standard Procedures.
• Leverage internal technical expertise to provide effective solutions.
• Collaborate with CoE/HW teams to diagnose and isolate complex issues.

Skills

Linux administration

Networking troubleshooting

Incident management

Leadership

Education

Bachelor’s degree in Engineering

Tools

Redhat Satellite

HP Server Blade

Job description

Key Responsibilities:

• Resolve customers issues via the telephone, email or remote sessions.
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Identify and escape issues in a timely manner to vendor according to Standard

Operating

Procedures.

• Leverage internal technical expertise, including peers, mentors, knowledge base,

community

forums and other internal tools, to provide the most effective solutions to customer

issues.

• Collaborate with other CoE/HW teams in diagnosing and isolating the cause of

complex issues.

• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard)
• Incident Management: Resolve single and cross technology incidents independently.

Lead the

team members to resolve complex or cross technology incidents.

• Escalation Management: Identify, manage, and lead technical escalations. Participate

in formal

Escalation when required to support escalation especially during crisis.

• Problem Management: Proactively and reactively look for solutions to prevent

problems from

occurring in team/technology area. Perform Trend and Root cause analysis.

• Change Management/Implementation: Independently prepare, review, implement,

rollback and test

plan for change records. Perform risk and impact analysis for changes, May lead or

participate in

a Change Advisory Board.

• Patch and Security Management: Apply patch and security changes per policy.

Proactively monitor

the environment for patch compliance. Analyze patches for compatibility with each

customer or

internal infrastructure environment.

• Configuration Management: Ensure Configuration Management Database (CMDB)

entries are

complete and accurate.

What You Need to Bring :

Eligibility & Qualification:

• Bachelor’s degree in Engineering (or Equivalent).
• Experience: Minimum 5 years of experience in Enterprise technical support

environment

• Relevant certification on the latest track like CCNA / RHCE will be an added

advantage.

• Flexible to work in 24X7 support environment

Technical Skills:

• Strong Knowledge in installing, configuring, troubleshooting and Administration of all

flavors of

Linux.

• Troubleshooting networking issues.
• Strong understanding of Cluster Services
• Good knowledge on SAN technologies and converged solutions
• Good knowledge on HP Servers Blade, Rackmount and Virtual Connect

OS/patch/security update/management.

• Disaster Recovery planning and conducting DR tests.
• Responsible for Standard Operating procedures issuance to incident management

team.

• Prepare Service delivery reports and participate in customer meetings
• Routine Performance Analysis, Capacity analysis, security audit analysis reports to

customer for

necessary planned changes

• Linux Vulnerability assessment and Mitigation
• HPE Service Guard cluster on RHEL
• Knowledge on Patch deployment solutions – Redhat Satellite
• Working knowledge on SUSE Linux and HP UX