Data Center Engineer L2

ValuePoint; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

ValuePoint is hiring a Data Center Level 2 Support Specialist for Navi Mumbai. The role is on-site with immediate joiners preferred to handle second-level escalation for data center incidents and coordinate with Server, Storage, and Cloud teams.

You will troubleshoot hardware and network issues, perform RCA, manage server builds and patching, and ensure uptime against SLA targets in a 24x7 data center environment.

Qualifications

• Ability to provide second-level escalation for data center incidents.
• Experience with server builds, imaging, and patching activities.
• Familiarity with monitoring, ticketing tools, and CMDB records.

Responsibilities

• Monitor infrastructure, respond to alerts, and perform preventive maintenance.
• Validate backups, replication, and failover mechanisms.
• Execute planned maintenance and configuration changes during windows.
• Maintain asset inventory, configuration records, and documentation.
• Collaborate with Server, Storage, and Cloud teams for issue resolution.
• Mentor Level 1 technicians and assist during off-hours emergencies.

Skills

Second-level escalation

Hardware troubleshooting

Network troubleshooting

RCA analysis

Server builds & patching

Vendor coordination

Documentation & reporting

Job description

Data Center Level 2 Support Specialist - Navi Mumbai - Immediate joiners preferred

Operational Support & Troubleshooting

• Serve as second-level escalation for data center incidents reported by Level 1 support or monitoring systems.
• Troubleshoot and resolve hardware and network connectivity issues.
• Perform root cause analysis (RCA) and implement corrective or preventive actions.
• Handle server builds, reimaging, configuration, and patching in coordination with platform teams.
• Manage hardware maintenance and replacement (e.g., drives, RAM, network cards, power supplies).
• Handle Network issues on L1 & L2 level

Monitoring & Maintenance

• Monitor infrastructure systems (servers, storage, virtualization platforms, network connectivity, and environmental sensors).
• Analyze and respond to alerts from monitoring tools
• Perform preventive maintenance and ensure data center systems meet uptime and SLA targets.
• Validate backups, replication, and failover mechanisms.

Change & Incident Management

• Execute planned maintenance and approved configuration changes during maintenance windows.
• Update and maintain asset inventory, configuration records (CMDB), and documentation.

Coordination & Collaboration

• Work closely with Server, Storage, and Cloud teams for cross-functional issue resolution.
• Liaise with hardware and software vendors for escalation and RMA coordination.
• Mentor and support Level 1 technicians with technical guidance and knowledge transfer.
• Travel Onsite during off-business hours in case of any emergency issues

Documentation & Reporting

• Maintain accurate operational documentation, SOPs, and troubleshooting guides.
• Record incidents, changes, and work logs in the ticketing system (ServiceNow, Remedy, etc.).
• Provide regular performance, capacity, and incident reports to management.

Compliance & Security

• Ensure compliance with enterprise IT security and audit standards.
• Enforce data center physical access and safety policies.
• Support audit and compliance teams during IT infrastructure assessments.

Technical Skills:

• Proficiency in Network Administration.
• Basic Understanding of virtualization platforms (VMware vSphere, Hyper‑V).
• Familiarity with SAN/NAS storage technologies (NetApp, Dell EMC, HPE, etc.).
• Experience with monitoring and ticketing tools (ServiceNow, SCOM, SolarWinds, Nagios, etc.).

Work Environment:

• On-site, enterprise data center with 24x7 operations.
• Fixed 9 AM 6 PM and off-hour support may be required.
• Location: Pawne, Navi Mumbai