Field Support Engineer

ExcelR Edtech Pvt Ltd; Jaipur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ExcelR Edtech Pvt Ltd is seeking a Master Trainer to lead classroom and field delivery for a large-scale programme in Rajasthan (Jaipur / JVVNL circles). The role is a fixed-term contract (6-8 months) based in Rajasthan, with travel within assigned circles, delivering bilingual sessions (Hindi/Marwari and English) and coaching frontline trainees to achieve high adoption.

The successful candidate will drive training quality, assess trainees, mentor local champions, and collaborate with the PMU to

Qualifications

• Education: B.Tech / B.E. in Electrical or Electronics Engineering.
• Experience: 5+ years, ideally in training delivery and/or power-distribution / DISCOM operations.

Responsibilities

• Attend and clear the platform provider's Train-the-Trainer (ToT) and achieve full platform mastery before delivery begins.
• Deliver bilingual, role-specific sessions for six roles (Lineman, Feeder In-charge, JEN, AEN, XEN, SE) in hands-on format.
• Have trainees practise on real feeder data and devices; use real DTs and consumers for practice.
• Administer assessments (80% score + verified entries) and drive 90% trained target beyond attendance.
• Identify, crown and coach local Champions; enable peer co-delivery and gamified engagement (leaderboards, WhatsApp groups).
• Run private remediation and re-assessment for those who struggle.
• Mentor Field Support Trainers; report progress and issues to PMU.

Skills

Bilingual delivery

Field credibility

Digital fluency

Willing to travel

On-site delivery

Education

B.Tech / B.E. in Electrical or Electronics Engineering

Job description

Job Descriptions

Master Trainer amp; Field Support Trainer (FST) Rajasthan (Jaipur / JVVNL circles)

About The Programme

ExcelR Edtech is delivering a large-scale, on-ground training and adoption programme for a Rajasthan based Power Distribution company, covering 6,000 employees across all 12 distribution circles of Rajasthan the majority of them linemen. Training is bilingual (Hindi / Marwari and English), hands-on, and delivered in the field in three sequential blocks. We are hiring two field-facing roles below. Both are fixed-term, Rajasthan-based, and involve travel within assigned circles.

• Master Trainer (Lead Trainer / Training Coordinator)

Role Master Trainer classroom amp; field delivery lead

Positions 10 (8 active + 2 standby buffer)

Location Assigned JVVNL circle(s), Rajasthan; mobile across locations within the circle

Reports to Project Manager / PMU (Jaipur)

Engagement Fixed-term contract(6-8 Months).

Role purpose

Own the delivery of role-based App training on the ground turning attendance into genuine, verified platform adoption. Master Trainers are the certified, credible face of the programme in the circle: they run the sessions, drive the 90% adoption outcome, spot and enable local Champions, and mentor the Field Support Trainers.

Key Responsibilities

• Get certified first. Attend and clear the platform providers Train-the-Trainer (ToT) and achieve full platform mastery before delivery begins.
• Deliver the training. Run bilingual, role-specific sessions for the six roles (Lineman, Feeder In-charge, JEN, AEN, XEN, SE) informal, chaupal-style, hands-on, with batches of 1215 at 34 sessions/week.
• Teach on real data. Have trainees practise on their own feeder data and devices, indexing real DTs and consumers rather than sitting through slides.
• Drive the outcome. Administer assessments (80% score + verified platform entries) and feedback; work toward the 90% successfully trained target, not just attendance.
• Build the peer layer. Identify, crown and coach local Champions (Kshetra Pratinidhi); enable peer co-delivery and run the gamified engagement (leaderboards, WhatsApp groups).
• Leave no one behind. Run private, hands-on remediation and oral/practical re-assessment for those who struggle.
• Mentor amp; report. Guide the Field Support Trainers in the circle; maintain delivery quality; report progress and issues to the PMU.

ExcelR Edtech JVVNL Digital Twin Job Descriptions Recruitment

Required qualifications amp; experience:

• Education: B.Tech / B.E. in Electrical or Electronics Engineering.
• Experience: 5+ years, ideally in training delivery and/or power-distribution / DISCOM operations.

Essential Skills

• Bilingual delivery fluent Hindi / Marwari and working English; a confident, engaging facilitator with adult-learning instincts.
• Field credibility able to command respect from linemen and officers alike; comfortable on-site, not just in a classroom.
• Digitally fluent comfortable with smartphone apps and demoing software live.
• Mobile willing to travel and stay within the assigned circle for the block duration.

Preferred

• Prior JVVNL / Rajasthan DISCOM exposure; experience with GIS / asset-indexing or utility software; a track record of training frontline field staff.