Field Service Engineer LCMS

Agilent Technologies; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A leading technology firm in Hyderabad is seeking a Field Service Engineer LCMS to provide technical and application services. You will support existing and new customers with analytical instruments, perform installations and maintenance, and deliver on-site training. The ideal candidate has a Master's/Bachelor's degree in a related field and 4-7 years of relevant experience. This position involves significant travel and collaboration with various teams.

Qualifications

• 4-7 years of hands-on experience with analytical instruments.
• Excellent communication and negotiation skills.

Responsibilities

• Provide technical support for Agilent analytical instruments.
• Perform installations and preventive maintenance.
• Deliver customer education courses on-site.
• Promptly troubleshoot method transfer issues.
• Train internal and external teams.

Skills

Technical support for analytical instruments

Installation and maintenance of analytical instruments

Troubleshooting skills

Customer education delivery

Communication skills

Education

Master’s/Bachelor’s Degree in Technology/Electronics & Communications/Instrumentation

Tools

Waters HPLC with Empower Software

LCMS/MS

LCQTOF

Job description

Overview

Overview

Field Service Engineer LCMS at Agilent Technologies — Provides technical and application services & support to external customers and Agilent customer engineers. This includes reactive and pro-active actions that result in timely and cost-effective problem resolution with the objective to meet contractual agreements. May support third party products and occasionally visit customer sites. Acts as part of CSO Field Service staff; serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

Responsibilities

• Provide technical & application support for Agilent analytical instruments to existing & new customers located at central locations (Hyderabad and Vizag).
• Perform installations, preventive maintenance, repair, and software & hardware IQ/OQ on Agilent products.
• Lead projects requiring coordination with other functions & customers.
• Deliver customer education courses on-site as well as at COE labs.
• Deploy application methods that are cost- and time-effective on Agilent instruments.
• Promptly troubleshoot method/technology transfer issues between instruments.
• Respond to customer queries promptly and help resolve escalations.
• Train internal & external teams and provide ongoing technical support.
• Participate in programs to stimulate demand for Agilent products/services and ensure timely and proper execution.
• Hold product seminars for customers, prospects, and employees.
• Coordinate internally with the field sales team and Managers to ensure key customers are satisfied.
• Willingness to travel extensively.

Qualifications

• Master’s/Bachelor’s Degree in Technology/Electronics & Communications/Instrumentation or equivalent.
• Relevant 4-7 years of professional, hands-on knowledge of analytical instruments (e.g., Waters HPLC with Empower Software, LCMS/MS, LCQTOF, LCMS) including exposure to Biopharma applications.
• Excellent numerical, verbal, and written communication skills, along with good organizational & negotiation skills.

Details

This job has a full-time weekly schedule.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Employment type: Full-time

Job Function: Services & Support

EEO

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.