Field Service Application Engineer

IN00 Agilent Technologies India Pvt Ltd.; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Agilent Technologies India Pvt Ltd. seeks a Service & Support professional to provide technical and application support for Agilent instruments across PAN India. You will deliver on-site customer education, deploy efficient application methods, and promptly troubleshoot transfers between instruments.

The role requires 5–6 years of experience with analytical instruments and strong communication skills. Extensive travel is expected, with collaboration across sales and support teams.

Qualifications

• Master’s degree in a relevant analytical field.
• 5–6 years of experience with analytical instruments.
• Excellent communication, troubleshooting and problem-solving skills.

Responsibilities

• Provide technical and application support for Agilent instruments to existing and new customers across markets in PAN India.
• Deliver on-site education courses and training to customers and COE labs.
• Deploy cost- and time-effective application methods on instruments.
• Troubleshoot method/technology transfer issues between instruments promptly.
• Lead projects and coordinate with other functions and customers.
• Deliver product seminars for customers, prospects, and employees.
• Train internal and external teams and provide technical support.
• Respond promptly to customer queries and escalations.
• Participate in programs to stimulate demand for Agilent products and services.
• Perform installations, preventive maintenance, repair, IQ/OQ on products as required.
• Coordinate with field sales and managers to delight key customers.
• Be willing to travel extensively.

Skills

Customer communication

Problem solving

Troubleshooting

Verbal communication

Written communication

Negotiation

Organizational skills

Education

Master’s degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science

Tools

Microsoft Outlook

Excel

PowerPoint

SQL

Job description

Job Description Primary Function

Provides technical & application services & support to Agilent customers. This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers.

Job Roles & Responsibilities

• Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Biopharma/Proteomics/Pharma/Food etc. at identified locations at PAN India level.
• Deliver customer education courses on-site as well at COE labs.
• Cost & time effective application method deployment on Agilent instruments.
• Promptly troubleshoot method/technology transfers issues from one instrument to another.
• Lead projects requiring coordination with other functions & customers.
• Deliver product seminars for customers, prospects, and employees.
• Training of internal & external team and provide technical support.
• Respond promptly to related customer queries & help in prompt resolution of customer escalations.
• Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs.
• Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required.
• Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.
• Must be willing to travel extensively.

Qualifications

Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent Relevant basic/theoretical knowledge of analytical instruments like LC/LCMS/QTOF, GC/GCMS, ICPOES/MS, UV/FTIR, qPCR, Tape Station, Bioanalyzer etc.

Experience

• 5 – 6 years.
• Candidate should enjoy travelling and visiting customers.
• Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with good organizational & negotiation skills.
• Preferably LCMS, LCQTOF for Biopharma.
• Preferably qPCR, Tape Station, Bioanalyzers etc. for BSO.

Computer and IT Skills

• Microsoft Outlook, Excel, PowerPoint, SQL etc.

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.

Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 100% of the Time Shift: Day Duration: No End Date Job Function: Services & Support

Graduate and Student Career Site

Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can't wait for you to join us as we continue our mission to improve the world around us.

Information about Agilent is available at Agilent.com.