LCMS Field Service Engineer

Agilent Technologies; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Agilent Technologies in Hyderabad seeks an experienced Field Service Engineer to support LCMS TQ/QTOF and multi-vendor systems at customer sites across India. You will install, validate, and maintain hardware, software and networks to ensure peak performance and customer satisfaction.

The role requires 6+ years of relevant experience, a Bachelor’s or Master’s degree, and the ability to travel up to 75% for on-site support.

Qualifications

• Bachelor’s or Master’s Degree or equivalent.
• Post-graduate, certification and/or license may be required.

Responsibilities

• Supports customers through on-site installation, implementation, maintenance and repair of LCMS TQ/QTOF and multi-vendor systems solutions.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Delivers fully integrated solutions including peripherals, OS and applications software.
• Manages product escalations and collaborates with Support, Sales, Marketing and R&D to provide solutions.

Education

Bachelor’s or Master’s Degree or equivalent

Job description

Job Description

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of LCMS TQ/Qtof and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers’ business.

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

May have knowledge of third-party products.

May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

May train other field engineers or customers.

May calibrate equipment on-site for large volume customers.

May qualify leads.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Bachelor’s or Master’s Degree or equivalent.

Post-graduate, certification and/or license may be required.

Typically, at least 6+ years relevant experience for entry into this level.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support