Field Service Engineer

Agilent Technologies; Ahmedabad; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading technology company seeks a Field Service Engineer in Bharuch, India. This role provides technical and application support for analytical instruments, requiring extensive travel and a Master's Degree in relevant fields. Ideal candidates will have 5-6 years of experience, excellent communication skills, and proficiency with various tools including Microsoft Office.

Qualifications

• 5–6 years of experience in analytical instruments in the Liquid chromatography domain.
• Experience with troubleshooting and problem solving.
• Clear, respectful and timely verbal and written communication.

Responsibilities

• Provide technical support for Agilent analytical instruments to customers.
• Lead projects requiring coordination with other functions.
• Deliver on-site customer education courses.
• Perform installations, preventive maintenance, repairs, and IQ/OQ on software and hardware.

Skills

Troubleshooting and problem solving

Excellent communication skills

Organizational skills

Negotiation skills

Proficiency with Microsoft Outlook

Proficiency with Excel

Proficiency with PowerPoint

Proficiency with SQL

Education

Master’s Degree in Biotechnology, Chemistry, Analytical Chemistry, or equivalent

Tools

Liquid chromatography instruments

Job description

Overview

Field Service Engineer role at Agilent Technologies, base location Bharuch.

Provides technical and application field services and support to external customers and Agilent customer engineers. This includes reactive and proactive actions that result in timely and cost-effective problem resolution.

Responsibilities

• Provide technical and application support for Agilent analytical instruments to existing and new customers.
• Lead projects requiring coordination with other functions and customers.
• Deliver on-site customer education courses.
• Deploy cost- and time-effective application methods on Agilent instruments.
• Promptly troubleshoot method and technology transfer issues between instruments.
• Respond promptly to related customer queries and assist in the prompt resolution of escalations.
• Train internal and external teams and provide ongoing technical support.
• Participate in programs to stimulate demand for Agilent products and services and ensure timely execution of those programs.
• Hold product seminars for customers, prospects and employees.
• Coordinate internally with the field staff, sales team and managers to ensure key customers are delighted.
• Willing to travel extensively.
• Perform installations, preventive maintenance, repairs, and IQ/OQ on Agilent software and hardware.

Qualifications

• Master’s Degree in Biotechnology, Chemistry, Analytical Chemistry, Instrumentation, Pharmacy or equivalent.
• 5–6 years of professional experience on analytical instruments in the Liquid chromatography domain (e.g., LC, LC-MS, LC-QTOF) in Pharma, Clinical, E&L, Metabolomics market segments.
• Experience with troubleshooting and problem solving.
• Experience with Agilent solutions is desired but not essential.
• Clear, respectful and timely verbal and written communication.
• Willingness to travel and visit customers.
• Excellent numerical, verbal and written communication skills along with good organizational and negotiation skills.
• Proficiency with Microsoft Outlook, Excel, PowerPoint, SQL, etc.

Additional Details

• Travel Required: 75% of the time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support

Seniority & Employment

• Seniority level: Associate
• Employment type: Full-time
• Job function: Services & Support

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.