LCMS Field Service Engineer

IN00 Agilent Technologies India Pvt Ltd.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Agilent Technologies India Pvt Ltd. is seeking an experienced field service engineer to support customers on-site with installation, maintenance and repair of LCMS TQ/QTOF systems and related software. You will ensure customer satisfaction and coordinate with internal teams to deliver integrated solutions.

Responsibilities include troubleshooting, configuring hardware and software, and providing training or seminars as needed. Travel is around 75% with day shifts.

Qualifications

• Bachelor's or Master's Degree or equivalent. Post-graduate, certification and/or license may be required.
• Typically, at least 6+ years relevant experience for entry into this level.

Responsibilities

• Provide on-site installation, maintenance and repair of LCMS TQ/QTOF systems and multi-vendor solutions.
• Diagnose and resolve product performance problems and advise on preventive maintenance.
• Collaborate with Support, Sales, Marketing and R&D to deliver solutions to customers.
• May train other field engineers or customers and participate in credentialing requirements.

Skills

Customer support

On-site installation

Troubleshooting

Education

Bachelor's or Master's degree

Tools

LCMS TQ/QTOF instruments

Hardware installation

Networking concepts

Job description

Job Description

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of LCMS TQ/Qtof and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. May have knowledge of third-party products. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. May train other field engineers or customers. May calibrate equipment on-site for large volume customers. May qualify leads. Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications Bachelor's or Master's Degree or equivalent. Post-graduate, certification and/or license may be required. Typically, at least 6+ years relevant experience for entry into this level.

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support

Graduate and Student Career Site

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.