Field Service Engineer

Agilent Technologies; Ahmedabad District; On-site; INR 400,000 - 700,000; Full time

Job summary

Agilent Technologies in India is seeking a Field Service Engineer to install, implement, maintain and repair complex laboratory instruments and multi-vendor systems on customer sites. You will diagnose issues, optimize configurations and work with customers to ensure high system performance.

This role requires on-site travel, strong customer communication, and collaboration with Support, Sales and R&D teams.

Qualifications

• Bachelor's or Master's degree is required.
• Post-graduate certification may be required.
• Generally minimal to no prior relevant work experience.

Responsibilities

• Installs and optimizes hardware/software/network products at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising on preventive maintenance and configurations.
• Proactively responds to potential issues to prevent unplanned interruptions.
• Delivers integrated solutions and collaborates with internal teams.
• May calibrate equipment on-site for large-volume customers.
• May train other field engineers or customers.
• May qualify leads.

Skills

Customer support

On-site service

Diagnostics

Collaboration

Education

Bachelor's or Master's degree

Job description

Job Description

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Post-graduate, certification, and/or license may be required.
• Generally, requires minimal to no prior relevant work experience.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

75% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support