Field Service Engineer-Vijayawada

Fresenius Medical Care; Kolkata District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Fresenius Medical Care is seeking a Sr. Engineer in India to perform on-site technical interventions, including installation, training, repair, and maintenance of client equipment.

You will build strong customer relationships, collaborate with sales teams, and pursue service contracts while managing parts inventory and billing processes. The role requires coordination with Area Technical Management for preventive maintenance, timely installations, and potential support across locations.

Responsibilities

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building.
• Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations.
• Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.

Job description

Job Description – Sr. Engineer

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building.
• Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations.
• Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.