Field Service Engineer

kardex; India; Remote; INR 450,000 - 650,000; Full time

Job summary

Kardex India Private Ltd. in Pune is seeking a motivated Field Service Engineer to join the Life Cycle Service Team. The role is home-based with travel across state and interstate as required, reporting to the Field Service Manager, Life Cycle Service, North Zone.

You will install and commission Kardex products, provide first-line troubleshooting, deliver basic product training, and ensure high customer satisfaction through effective communication and problem resolution.

Qualifications

• Engineering Diploma or degree in Electrical/Mechanical engineering.
• 3–5 years field service experience.
• Fluent English and local language.
• Willingness to travel within state and interstate.
• Strong communication and customer service skills.
• Proficient in Microsoft Office.

Responsibilities

• Install and commission Kardex range of products.
• Provide excellent customer service in line with policy.
• Deliver basic levels of customer training.
• Communicate effectively with customers and line management.
• Accurately report on a visit-by-visit basis via documentation/call tracker.
• Respond to service requests as directed by line management.
• Work with minimum supervision and maintain communication.
• Deal with all aspects of machine/unit performance and achieve first-time fix.
• Provide first-line troubleshooting and root-cause analysis.
• Escalate complex issues to appropriate teams.

Skills

Customer-oriented

Communication skills

Team player

Independent

IT knowledge

Microsoft Office

Education

Engineering Diploma (Electrical/Mechanical)

Tools

Microsoft Office

Job description

As part of our growth strategy, Kardex India Private Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer for Pune, India. Position is home-based and reports to the Field Service Manager, Life Cycle Service, North Zone.

Your tasks

PURPOSE OF THE ROLE

• Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
• Provide first line trouble shooting and removal of root cause of faults.
• Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.
• Customer satisfaction, constantly strive for an improved Customer Relationship Index, CRI

JOB RESPONSIBILITIES

Service requests:

• Install and commission Kardex range of products.
• Provide an excellent level of customer service in accordance with established policy.
• Deliver basic levels of customer product training.
• Communicate effectively with Customers and the line management at prescribed intervals.
• Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
• Respond to customer service requests as directed by the line management.
• Work with minimum supervision, always maintaining appropriate communication.

Problem Resolution

• Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
• Provide first line trouble shooting and removal of root cause of faults.
• Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

REQUIREMENTS

• Education: Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
• Work Experience: Min 3-5 years working experience, preferably in field service.
• Skills/competences/qualifications: Customer- and business-orientedFinancial and commercial awarenessStructured, self-organized and self-motivatedIndependent and team playerCommunication skillsInterpersonal skillsPersonal effectivenessProject management/coordinationFlexibleIT-knowledge (especially Microsoft Office)
• Language : Local language(s) - native or fluent (both speaking and writing)Knowledge of Language(s) could be beneficialEnglish - fluent (both speaking and writing)Hindi - fluent (both speaking and writing)
• Travel : Flexible to travel within state and interstate as required

BEHAVIOURS & COMPETENCE REQUIRED TO PERFORM THIS ROLE:

• Able to extract diagnostic data in order to ascertain root cause of reported fault.
• Logical and forward thinking when carrying out Routine Maintenance.
• Logical approach to fault analysis/problems.
• Able to follow laid down procedures and policies.
• Able to evaluate situations and respond appropriately.
• Self-motivated, self-disciplined and maintain positive attitude.
• Able to cope with varying levels of stress and pressure.
• Able to make decisions/judgements.
• Able to work beyond working hours if required (on weekends and public holidays).
• Collaborates & team effectively
• Open and easy communicator
• Ability to work under pressure and stressful conditions
• Service-minded
• Ability to influence change across multiple locations/functions and organizations
• Ability to Multitask