Field Service Engineer

Kardex Group; Pune District; On-site; INR 550,000 - 750,000; Full time

Job summary

Kardex India Private Ltd is seeking a Field Service Engineer for Pune, India. The role is home-based, reporting to the Field Service Manager, Life Cycle Service, West Zone. You will install, commission Kardex products, and deliver high-level customer service with timely reporting.

Ideal candidates have 3–5 years field service experience, strong communication, and IT skills; willingness to travel as required. Remote/home-based setup with regional support.

Qualifications

• Engineering/Diploma in Electrical/Mechanical or related technical studies.
• 3-5 years of field service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Install and commission Kardex products at customer sites.
• Provide high level of customer service and basic product training.
• Report visit details timely and accurately in required systems.
• Troubleshoot and resolve issues; escalate complex faults per policy.
• Travel as required within state and interstate.

Skills

Customer-oriented

Communication skills

Team player

IT knowledge

Education

Electrical/Mechanical Engineering diploma

Tools

Microsoft Office

Job description

## Field Service EngineerApply: India, Remote: Full time: Posted 3 Days Ago: JR105116As part of our growth strategy, Kardex India Private Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer for Pune, India. Position is home-based and reports to the Field Service Manager, Life Cycle Service, West Zone.**Your tasks****PURPOSE OF THE ROLE*** Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.* Provide first line trouble shooting and removal of root cause of faults.* Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.* Customer satisfaction, constantly strive for an improved Customer Relationship Index, CRI**JOB RESPONSIBILITIES**Service requests:* Install and commission Kardex range of products.* Provide an excellent level of customer service in accordance with established policy.* Deliver basic levels of customer product training.* Communicate effectively with Customers and the line management at prescribed intervals.* Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.* Respond to customer service requests as directed by the line management.* Work with minimum supervision, always maintaining appropriate communication.Problem Resolution* Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.* Provide first line trouble shooting and removal of root cause of faults.* Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.**REQUIREMENTS*** **Education:** Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.* **Work Experience:** Min 3-5 years working experience, preferably in field service.* **Skills/competences/qualifications:** + Customer- and business-oriented + Financial and commercial awareness + Structured, self-organized and self-motivated + Independent and team player + Communication skills + Interpersonal skills + Personal effectiveness + Project management/coordination + Flexible + IT-knowledge (especially Microsoft Office)* **Language**: + Local language(s) – native or fluent (both speaking and writing) + Knowledge of Language(s) could be beneficial + English – fluent (both speaking and writing) + Hindi - fluent (both speaking and writing)* **Travel**: Flexible to travel within state and interstate as required**BEHAVIOURS & COMPETENCE REQUIRED TO PERFORM THIS ROLE:*** Able to extract diagnostic data in order to ascertain root cause of reported fault.* Logical and forward thinking when carrying out Routine Maintenance.* Logical approach to fault analysis/problems.* Able to follow laid down procedures and policies.* Able to evaluate situations and respond appropriately.* Self-motivated, self-disciplined and maintain positive attitude.* Able to cope with varying levels of stress and pressure.* Able to make decisions/judgements.* Able to work beyond working hours if required (on weekends and public holidays).* Collaborates & team effectively* Open and easy communicator* Ability to work under pressure and stressful conditions* Service-minded* Ability to influence change across multiple locations/functions and organizations* Ability to Multitask