Field Service Engineer

IN1 Kardex India Private Limited; India; Remote; INR 600,000 - 800,000; Full time

Job summary

Kardex India Private Ltd is seeking a motivated Field Service Engineer for Pune, India, to join the Life Cycle Service Team. The role is home-based and reports to the Field Service Manager, Life Cycle Service, West Zone.

The ideal candidate will install and commission Kardex solutions, deliver customer training, and provide first-line troubleshooting to achieve high first-time fix rates while maintaining excellent customer relations.

Qualifications

• Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related technical studies required.
• Min 3–5 years field service experience preferred.
• Fluent local language(s) and English (speaking/writing) desired.

Responsibilities

• Install and commission Kardex range of products.
• Provide excellent customer service in line with policy.
• Deliver basic levels of customer product training.
• Communicate effectively with customers and line management at intervals.
• Accurately report on visits via documentation/call tracker.
• Respond to customer service requests as directed by line management.

Skills

Customer service

Communication skills

Interpersonal skills

Project management

Self-motivated

Team player

Independent

Flexibility

Problem solving

Multitask

Education

Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies

Tools

Microsoft Office

Job description

As part of our growth strategy, Kardex India Private Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer for Pune, India. Position is home-based and reports to the Field Service Manager, Life Cycle Service, West Zone.

Purpose of the Role

Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts. Provide first line trouble shooting and removal of root cause of faults. Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent. Customer satisfaction, constantly strive for an improved Customer Relationship Index, CRI.

Job Responsibilities

• Install and commission Kardex range of products.
• Provide an excellent level of customer service in accordance with established policy.
• Deliver basic levels of customer product training.
• Communicate effectively with Customers and the line management at prescribed intervals.
• Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
• Respond to customer service requests as directed by the line management.
• Work with minimum supervision, always maintaining appropriate communication.

Problem Resolution

• Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
• Provide first line trouble shooting and removal of root cause of faults.
• Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

Requirements

• Education: Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
• Work Experience: Min 3-5 years working experience, preferably in field service.
• Skills/competences/qualifications: Customer- and business-oriented Financial and commercial awareness Structured, self-organized and self-motivated Independent and team player Communication skills Interpersonal skills Personal effectiveness Project management/coordination Flexible IT-knowledge (especially Microsoft Office)
• Language: Local language(s) – native or fluent (both speaking and writing) Knowledge of Language(s) could be beneficial English – fluent (both speaking and writing) Hindi - fluent (both speaking and writing)
• Travel: Flexible to travel within state and interstate as required.

Behaviours & Competence Required to Perform this Role

• Able to extract diagnostic data in order to ascertain root cause of reported fault.
• Logical and forward thinking when carrying out Routine Maintenance.
• Logical approach to fault analysis/problems.
• Able to follow laid down procedures and policies.
• Able to evaluate situations and respond appropriately.
• Self-motivated, self-disciplined and maintain positive attitude.
• Able to cope with varying levels of stress and pressure.
• Able to make decisions/judgements.
• Able to work beyond working hours if required (on weekends and public holidays).
• Collaborates & team effectively.
• Open and easy communicator.
• Ability to work under pressure and stressful conditions.
• Service-minded.
• Ability to influence change across multiple locations/functions and organizations.
• Ability to Multitask.

Your profile

Working with Kardex Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.