Field Service Engineer

Kardex India Private Limited; Indi; Remote; INR 300,000 - 550,000; Full time

Job summary

Kardex India Private Limited invites an experienced Field Service Engineer to join the Life Cycle Service Team in Pune, India. The role is home-based with field travel across states, reporting to the Field Service Manager.

You will perform installation, commissioning, and on-site service, while striving for first-time fixes and excellent customer satisfaction. Ideal candidates have a Diploma/Engineering in Electrical or Mechanical, 3–5 years field service experience, and strong communication

Qualifications

• Customer- and business-oriented mindset.
• Strong communication and interpersonal abilities.
• Proficient with IT tools and MS Office.

Responsibilities

• Install and commission Kardex products and services.
• Provide basic customer product training and high-level service.
• Report visit-by-visit activities and maintain documentation.
• Troubleshoot, identify root causes, and drive first-time fixes.
• Travel within state and interstate as required.

Skills

Customer-oriented

Communication skills

Interpersonal skills

IT knowledge

MS Office

Self-motivated

Education

Engineering/Diploma in Electrical/Mechanical

Job description

As part of our growth strategy, Kardex India Private Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer for Pune, India. Position is home-based and reports to the Field Service Manager, Life Cycle Service, West Zone.Your tasksPURPOSE OF THE ROLEDeal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.Provide first line trouble shooting and removal of root cause of faults.Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.Customer satisfaction, constantly strive for an improved Customer Relationship Index, CRIJOB RESPONSIBILITIESService requests:Install and commission Kardex range of products.Provide an excellent level of customer service in accordance with established policy.Deliver basic levels of customer product training.Communicate effectively with Customers and the line management at prescribed intervals.Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.Respond to customer service requests as directed by the line management.Work with minimum supervision, always maintaining appropriate communication.Problem ResolutionDeal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.Provide first line trouble shooting and removal of root cause of faults.Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.REQUIREMENTSEducation: Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.Work Experience: Min 3-5 years working experience, preferably in field service.Skills/competences/qualifications:Customer- and business-orientedFinancial and commercial awarenessStructured, self-organized and self-motivatedIndependent and team playerCommunication skillsInterpersonal skillsPersonal effectivenessProject management/coordinationFlexibleIT-knowledge (especially Microsoft Office)Language:Local language(s) – native or fluent (both speaking and writing)Knowledge of Language(s) could be beneficialEnglish – fluent (both speaking and writing)Hindi - fluent (both speaking and writing)Travel: Flexible to travel within state and interstate as requiredBEHAVIOURS & COMPETENCE REQUIRED TO PERFORM THIS ROLE:Able to extract diagnostic data in order to ascertain root cause of reported fault.Logical and forward thinking when carrying out Routine Maintenance.Logical approach to fault analysis/problems.Able to follow laid down procedures and policies.Able to evaluate situations and respond appropriately.Self-motivated, self-disciplined and maintain positive attitude.Able to cope with varying levels of stress and pressure.Able to make decisions/judgements.Able to work beyond working hours if required (on weekends and public holidays).Collaborates & team effectivelyOpen and easy communicatorAbility to work under pressure and stressful conditionsService-mindedAbility to influence change across multiple locations/functions and organizationsAbility to MultitaskYour profile