Field Debt Manager

Veerwal Getwork Services; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Veerwal Getwork Services is seeking a Field Debt Manager in Mumbai to lead a team of field collection executives. The role focuses on recovering overdue payments from personal-loan customers and planning strategic visits.

You will ensure monthly recovery targets are met, monitor daily performance, and handle complex cases while guiding skip tracing and customer follow-ups within policy and legal guidelines.

Qualifications

• Experience in collections or debt recovery is preferred.
• Experience managing a field collection team is required.
• Strong communication and influencing skills are essential.

Responsibilities

• Manage and guide the field collection team.
• Plan customer visits for overdue accounts.
• Ensure monthly collection targets are achieved.
• Monitor daily team performance and field activities.
• Handle high-value or difficult customer cases when required.
• Guide the team on follow-ups and skip tracing.
• Ensure activities comply with policies and laws.
• Conduct daily team meetings and performance reviews.
• Maintain collection reports and provide feedback.

Skills

Field debt management

Team leadership

Negotiation

Communication

Geography knowledge

Education

Graduate

Tools

MS Excel

Google Sheets

Job description

About the Role

We are looking for a Field Debt Manager to manage a team of field collection executives responsible for recovering overdue payments from personal-loan customers.

Responsibilities

• Manage and guide the field collection team.


• Plan customer visits for overdue accounts.


• Ensure monthly collection/recovery targets are achieved.


• Monitor daily team performance and field activities.


• Handle high-value/difficult customer cases when required.


• Guide the team on customer follow-ups and skip tracing.


• Ensure collection activities follow company policies and legal guidelines.


• Conduct daily team meetings and performance reviews.


• Maintain collection reports and update account feedback.

Requirements

• 3+ years of relevant experience.


• Experience in collections / debt recovery / loan recovery preferred.


• Experience managing a field collection team.


• Good communication and influencing skills.


• Good knowledge of the local geography.


• Working knowledge of MS Excel / Google Sheets.


• Graduate preferred.