Field Debt Manager

Veerwal Getwork Services; Kolkata District; Presencial; INR 600 000 - 1 000 000; Tempo integral

Resumo da oferta

Veerwal Getwork Services is seeking a Field Debt Manager to lead a team of field collection executives responsible for recovering overdue payments from personal-loan customers.

You will plan customer visits, monitor daily performance, and ensure targets are met while ensuring compliance with policies and legal guidelines. A Graduate with 3+ years' experience and strong Excel/Sheets skills is preferred.

Qualificações

• 3+ years of relevant field debt collection experience.
• Experience managing a field collection team.
• Strong communication and influencing skills.
• Good knowledge of local geography.

Responsabilidades

• Manage and guide the field collection team.
• Plan customer visits for overdue accounts.
• Ensure monthly collection/recovery targets are achieved.
• Monitor daily team performance and field activities.
• Handle high-value/difficult customer cases when required.
• Guide the team on customer follow-ups and skip tracing.
• Ensure collection activities follow company policies and legal guidelines.
• Conduct daily team meetings and performance reviews.
• Maintain collection reports and update account feedback.

Conhecimentos

Communication

Influencing skills

Geography knowledge

Formação académica

Graduate

Ferramentas

MS Excel

Google Sheets

Descrição da oferta de emprego

About the Role

We are looking for a Field Debt Manager to manage a team of field collection executives responsible for recovering overdue payments from personal-loan customers.

Responsibilities

• Manage and guide the field collection team.


• Plan customer visits for overdue accounts.


• Ensure monthly collection/recovery targets are achieved.


• Monitor daily team performance and field activities.


• Handle high-value/difficult customer cases when required.


• Guide the team on customer follow-ups and skip tracing.


• Ensure collection activities follow company policies and legal guidelines.


• Conduct daily team meetings and performance reviews.


• Maintain collection reports and update account feedback.

Requirements

• 3+ years of relevant experience.


• Experience in collections / debt recovery / loan recovery preferred.


• Experience managing a field collection team.


• Good communication and influencing skills.


• Good knowledge of the local geography.


• Working knowledge of MS Excel / Google Sheets.


• Graduate preferred.