Associate Debt Manager-Flows-Cross Sell

IDFC FIRST Bank; Bahraich; On-site; INR 800,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank is seeking an Area Collection Manager to lead a team responsible for end-to-end collections in a defined area. The role emphasizes policy adherence, collaboration with the legal team, and achieving delinquencies targets.

The candidate should have at least 2 years in collections, strong leadership, and solid communication skills, with experience managing both agencies and in-house teams and knowledge of legal guidelines governing collections.

Qualifications

• Graduate or postgraduate qualification in any discipline.
• Minimum 2 years of experience in collections.
• Strong leadership and team-management skills.
• Excellent communication and interpersonal abilities.
• Good understanding of legal guidelines related to collections.

Responsibilities

• Handle collections for the assigned area and oversee a team.
• Ensure collection targets and efficiency across agencies and in-house teams.
• Track delinquency by bucket and DPD; implement recovery strategies.
• Collaborate with legal teams for appropriate actions on cases.
• Build and maintain relationships with key clients to ensure timely collections.

Skills

Leadership

Communication

Delinquency analysis

Agency management

Client relationships

Legal guidelines in collections

Education

Graduate

Postgraduate

Job description

Job Requirements

About the Role

The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to provide sound legal advice on managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the bank’s broader organizational objectives. This is a critical role with direct impact on the financial institution’s budget planning.

Key Responsibilities

Primary Responsibilities

• Handle collections for specific products within the assigned area.
• Ensure collection efficiency and manage cost of collections.
• Track and control delinquency by bucket and DPD, focusing on non-starters.
• Review account allocations and set collection targets for agencies and in-house teams.
• Follow up regularly with default customers through a dedicated team.
• Ensure collection agencies and executives adhere to legal guidelines.
• Manage productivity by setting parameters and reviewing performance daily.
• Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
• Conduct background and reference checks for appointed agencies and DCTs, and evaluate them regularly.
• Collaborate with the legal team to initiate legal action on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.

Secondary Responsibilities

• Support managerial and leadership responsibilities including talent acquisition and retention.
• Ensure team members are aligned with organizational goals and performance expectations.

What We Are Looking For

Education

• Graduate – Any discipline.
• Postgraduate – Any discipline.

Experience

• Minimum of 2 years of experience in collections.

Skills and Attributes

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Sound understanding of legal guidelines related to collections.
• Ability to analyze delinquency data and implement effective recovery strategies.
• Proficiency in managing collection agencies and in-house teams.
• Capability to build and maintain client relationships.