Field Collection Manager/AM

FinAGG; Puducherry; On-site; INR 279,000 - 670,000; Full time

Job summary

FinAGG in Puducherry, India seeks an experienced debt collection specialist to lead a team focused on recovering business and personal loan dues. The role includes directing collectors, planning field visits, and negotiating settlements to meet targets.

You will analyze financial data to spot trends, develop improvements to recovery processes, and implement strategies to reduce delinquency while boosting customer satisfaction.

Qualifications

• 3–10 years of experience in field collections or debt recovery roles.
• Solid knowledge of business loan products, features, benefits and risks.
• Excellent communication skills with ability to negotiate with customers.

Responsibilities

• Lead a team of collectors to meet daily, weekly, and monthly loan recovery targets.
• Make field visits to customers to recover dues through negotiation or legal action.
• Analyze financial data to spot trends and improve debt recovery processes.
• Develop strategies to boost collection efficiency, reduce delinquency, and improve satisfaction.

Skills

Team leadership

Negotiation

Communication

Debt collection

Job description

Roles and Responsibilities :

• Manage a team of collectors to achieve daily, weekly, and monthly targets for business loans and personal loans.
• Conduct regular visits to customers' premises to recover outstanding debts through negotiation, mediation, or legal action.
• Analyze financial data to identify trends and areas for improvement in debt recovery processes.
• Develop strategies to improve collection efficiency, reduce delinquency rates, and increase customer satisfaction.

Job Requirements :

• 3-10 years of experience in field collections or related roles such as debt recovery or credit management.
• Strong knowledge of business loan products, including their features, benefits, and risks.
• Excellent communication skills with ability to negotiate effectively with customers over phone calls or face-to-face meetings.