Agency Debt Manager

Veerwal Getwork Services; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Veerwal Getwork Services seeks an experienced Field Collections Manager to lead a field collection team across Pune district, plan visits for overdue accounts, and drive monthly recovery targets.

The role requires strong communication, local geography knowledge, and proficiency in MS Excel/Google Sheets, with a graduate degree preferred. On-site field operations and policy compliance are essential.

Qualifications

• 3+ years of relevant collections/debt recovery experience.
• Experience leading a field collection team.
• Excellent communication and influencing skills.
• Strong knowledge of local geography.
• Proficient with MS Excel or Google Sheets.

Responsibilities

• Manage and guide the field collection team.
• Plan customer visits for overdue accounts.
• Ensure monthly collection/recovery targets are achieved.
• Monitor daily team performance and field activities.
• Handle high-value/difficult customer cases when required.
• Guide the team on customer follow-ups and skip tracing.
• Ensure collection activities follow company policies and legal guidelines.
• Conduct daily team meetings and performance reviews.
• Maintain collection reports and update account feedback.

Skills

Team leadership

Communication

Geography knowledge

Excel/Sheets

Education

Graduate

Tools

MS Excel

Google Sheets

Job description

Responsibilities

• Manage and guide the field collection team.


• Plan customer visits for overdue accounts.


• Ensure monthly collection/recovery targets are achieved.


• Monitor daily team performance and field activities.


• Handle high-value/difficult customer cases when required.


• Guide the team on customer follow-ups and skip tracing.


• Ensure collection activities follow company policies and legal guidelines.


• Conduct daily team meetings and performance reviews.


• Maintain collection reports and update account feedback.

Requirements

• 3+ years of relevant experience.


• Experience in collections / debt recovery / loan recovery preferred.


• Experience managing a field collection team.


• Good communication and influencing skills.


• Good knowledge of the local geography.


• Working knowledge of MS Excel / Google Sheets.


• Graduate preferred.