Portfolio Manager

Muthoot Finance; Mysuru, Mandya District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Muthoot Finance in Mysuru, Karnataka is seeking an experienced Collections Manager to lead collections for unsecured personal loans and business loans. You will manage in-house teams and external vendors, drive recovery performance, and maintain a customer-centric approach.

The role requires strong leadership, regulatory awareness, and the ability to analyze portfolio trends, implement strategies, and provide MIS reports to senior leadership. MBA or related finance background is preferred.

Qualifications

• Bachelor's degree in Finance, Business, or related field; MBA preferred.
• 4 to 8 years in retail loan collections, with 2 to 3 years in unsecured loans.
• Proven experience managing in-house collections teams and external vendors.
• Strong knowledge of collections strategy, skip tracing, and legal recovery processes.

Responsibilities

• Lead and manage end-to-end collections for unsecured personal and business loan portfolios.
• Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates.
• Manage a team of in-house collection officers and ensure daily, weekly, and monthly performance targets are met.
• Oversee and coordinate with third-party collection vendors/agencies across multiple geographies.
• Monitor vendor performance, ensure adherence to SLAs, and take corrective action where necessary.
• Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms.
• Analyse portfolio performance, bucket-wise delinquency trends, and suggest process improvements.
• Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required.
• Provide MIS reports and dashboards to senior leadership with insights and recommendations.
• Train and motivate team members to maintain high standards of collection efficiency and customer interaction.

Skills

Collections leadership

Vendor management

Regulatory compliance

Data privacy

Team building

Strategic thinking

Education

Bachelor's degree in Finance/Business

MBA or equivalent preferred

Job description

Job description Role & responsibilities We are looking for an experienced and results-driven Collections Manager to lead collections for unsecured personal loans and business loans. The ideal candidate will have hands‑on experience in managing both in‑house teams and external collection agencies/vendors. This role requires strong leadership, compliance awareness, and the ability to drive recovery performance while maintaining a customer‑centric approach.

Key Responsibilities

• Lead and manage end-to-end collections for unsecured personal and business loan portfolios.
• Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates.
• Manage a team of in‑house collection officers and ensure daily, weekly, and monthly performance targets are met.
• Oversee and coordinate with third‑party collection vendors/agencies across multiple geographies.
• Monitor vendor performance, ensure adherence to SLAs, and take corrective action where necessary.
• Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms.
• Analyse portfolio performance, bucket‑wise delinquency trends, and suggest process improvements.
• Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required.
• Provide MIS reports and dashboards to senior leadership with insights and recommendations.
• Train and motivate team members to maintain high standards of collection efficiency and customer interaction.

Qualifications and Skills

• Bachelors degree in Finance, Business, or a related field. MBA or equivalent preferred.
• 4 to 8 years of experience in retail loan collections, with at least 2 to 3 years in managing unsecured loans.
• Proven experience in managing both in‑house collection teams and external vendors.
• Strong knowledge of collections strategy, skip tracing, and legal recovery processes.