Female Telecaller (6 + Month Experience)

Recooty; Indore District; On-site; INR 134,000 - 268,000; Full time

Job summary

Bingage IT Labs Pvt Ltd, a 9-year-old software company based in Indore, is seeking a Telecaller for a full-time role. You will make cold calls, nurture client relationships, and support the sales and marketing teams in reaching potential customers via telephone.

The position requires at least 1 year of telecalling experience, strong communication skills, and the ability to work toward targets. Office timing is 10:00 AM to 7:00 PM in Indore.

Qualifications

• Graduate with at least 1 year of telecaller experience or similar role.
• Excellent communication and interpersonal skills.
• Comfortable with cold calls and target-oriented work.
• Strong persuasion with courteous telephone etiquette.
• Able to multitask and manage workload efficiently.
• Basic sales understanding and ability to influence customers.
• Willingness to learn and adapt to changing strategies.
• Proficient with CRM software and MS Office.

Responsibilities

• Make cold calls and nurture client relationships to generate interest.
• Answer inquiries and book appointments with potential customers.
• Engage with clients and route queries to appropriate teams.
• Generate qualified leads and maintain records in the CRM.
• Know product/services well to communicate benefits clearly.
• Follow up to move prospects through the sales funnel.
• Collect feedback to improve products and services.
• Coordinate with sales/marketing to hit team targets.
• Strive to meet daily, weekly, and monthly targets.

Skills

Excellent communication

Cold calling

Lead generation

Customer engagement

CRM software

MS Office

Multi-tasking

Sales aptitude

Adaptability

Education

Any Graduate

Tools

CRM software

Microsoft Office

Job description

Job Brief:

This is a full-time role for a Telecaller at Bingage IT Labs Pvt Ltd– a 9-year-old established Software Company in Indore. You will be responsible for making cold calls and nurturing relationships with clients, as well as assisting the sales and marketing team in reaching out to potential customers via telephone calls.

Company Brief:

Bingage IT Labs Pvt Ltd is a 9-year-old established Software Company located in Indore. Bingage provides software products for the Retail and Restaurant industry. Our popular product is a CRM& loyalty platform that helps restaurants and retailers increase retention and automate personalized experiences through multi-channel campaigns, loyalty programs, feedback, marketing automation, and analytics. We are a 9-year-old Pvt Ltd company, Our Founding team consists of people with very strong past entrepreneurial backgrounds in the Software and F&B space.

Job Location

Indore

Office Timing

10:00 AM-7 PM

Responsibilities

The Candidate will be responsible for making cold calls and nurturing relationships with clients, answering inquiries, and booking appointments. The Candidate is also responsible for engaging with clients and redirecting queries to relevant departments.

• Cold Calling: Initiate outbound calls to potential customers to introduce the company's products/services and generate interest.
• Lead Generation: Identify and qualify potential leads through effective communication and probing questions.
• Customer Engagement: Engage with customers in a professional and friendly manner, addressing their queries, providing information, and building rapport.
• Database Management: Maintain accurate and updated records of customer interactions and relevant information in the database.
• Product/Service Knowledge: Acquire a thorough understanding of the company's products/services to effectively communicate their features and benefits to potential customers.
• Follow-up Calls: Conduct follow-up calls to nurture leads, answer additional questions, and move prospects through the sales funnel.
• Feedback Collection: Gather customer feedback and insights during conversations to contribute to the improvement of products/services and overall customer satisfaction.
• Collaboration: Coordinate with the sales and marketing team to align efforts and contribute to achieving team goals.
• Meeting Targets: Strive to achieve daily, weekly, and monthly targets set by the supervisor or team leader.

Qualifications

• Any Graduate.
• Prior experience of at least 1 year / as a Telecaller or similar role.
• Excellent Communication and Interpersonal Skills
• Comfortable with making cold calls and willing to work towards targets
• Good convincing skills along with friendly and courteous telephone etiquette
• Capable of multi-tasking, prioritizing, and managing workload efficiently
• Sales Aptitude: Basic understanding of sales techniques and the ability to influence potential customers.
• Adaptability:Willingness to learn and adapt to changing sales strategies and market dynamics.
• Computer Skills: Basic proficiency in using CRM software, Microsoft Office, and other relevant tools.

Kindly go through the FAQs below to get all the answers related to the given job.

FAQs

1. How much salary can I expect?

   Ans. You can expect a minimum salary of 12,000 INR which can go up to 24,000 INR. The salary offered will depend on your skills, experience, and performance in the interview.

2. What are the eligibility criteria to apply for this job?

   Ans. The candidate should havegraduated.

3. Is there any specific skill required for this job?

   Ans. The candidate should have Basic English skills and sound communication skills for this job.

4. Who can apply for this job?

   Ans. Both Male and Female candidates can apply for this job.

5. Is it a work-from-home job?

   Ans. No, it’s not a work-from-home job and can’t be done online.