FDE - Agentforce

Concentrix Corporation; Hyderabad; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Concentrix Corporation in Hyderabad is seeking a Forward Deployed Engineer (FDE) to design, develop, and deploy AI-powered agents using Salesforce Agentforce, focusing on enterprise workflows and agent-based automation.

You will build and optimize RAG pipelines, integrate Salesforce with core systems via APIs, and collaborate with cross-functional teams to translate business needs into production-grade AI solutions.

Qualifications

• 5+ years of Salesforce platform experience, including configuration, customization, and development.
• Hands-on experience designing and deploying AI-powered applications.
• Experience integrating Salesforce with enterprise systems via APIs.
• Strong communication with stakeholders.
• Agile experience in end-to-end solution delivery.

Responsibilities

• Design, develop, and deploy AI-powered agents using Salesforce Agentforce.
• Partner with customers and teams to identify and deliver AI solutions.
• Build and optimize RAG pipelines and agentic workflows.
• Develop integrations between Salesforce and enterprise applications.
• Configure Salesforce components like Data Cloud, Service Cloud, Sales Cloud, and Einstein.
• Collaborate with solution architects to translate requirements into scalable solutions.
• Conduct solution workshops and demonstrations with stakeholders.
• Maintain documentation and contribute to DevOps practices.

Skills

Salesforce platform

Apex

Lightning Web Components

REST APIs

LLMs / AI integration

RAG / agentic workflows

Agile / solution delivery

Customer-facing skills

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field

Tools

Salesforce Agentforce

Sales Cloud

Data Cloud

Einstein AI

Git / CI/CD

Job description

**Forward Deployed Engineer (FDE) – Salesforce Agentforce****About the Role**Forward Deployed Engineer (FDE) build team turns the enterprise's highest-value AI opportunities into production reality, partnering with US-based FDEs to deliver solutions across lines of business. As an Engineer, AI, you will build and deliver production-grade AI agents and solutions leveraging **Salesforce Agentforce,** leveraging LLM APIs, Prompt templates, agentic workflows, and Retrieval-Augmented Generation (RAG) — that drive employee productivity, process optimization, and smarter decision-making. Working hands-on within established patterns and reference implementations, and collaborating closely with senior engineers, FDEs, and cross-functional teams, you will ensure AI-driven solutions are effectively integrated into enterprise workflows.**What You'll Do*** Design, develop, and deploy AI-powered agents using **Salesforce Agentforce** to address business and operational challenges.* Partner with customers, business stakeholders, and cross-functional teams to identify, scope, and deliver impactful AI solutions.* Build and optimize **RAG pipelines**, agentic workflows, prompt strategies, and multi-agent orchestration solutions within the Salesforce ecosystem.* Develop integrations between Salesforce, enterprise applications, APIs, and third-party platforms.* Configure and customize Salesforce platform components, including Agentforce, Data Cloud, Service Cloud, Sales Cloud, and Einstein AI capabilities.* Collaborate with solution architects and product teams to translate business requirements into scalable technical solutions.* Conduct solution workshops, demonstrations, and technical discussions with business and customer stakeholders.* Monitor, evaluate, and continuously improve AI agent performance, reliability, security, and adoption.* Contribute to DevOps, CI/CD, governance, and best practices for Salesforce and AI implementations.* Build and maintain technical documentation, solution designs, deployment guides, and knowledge assets.**What You'll Bring*** Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.* 5+ years of experience in Salesforce development, architecture, or enterprise application implementation.* Hands-on experience designing and deploying AI-powered applications and agentic workflows.* Strong understanding of Salesforce Agentforce, Einstein AI, Data Cloud, and Salesforce platform capabilities.* Experience integrating Salesforce with enterprise systems using APIs, middleware, and integration technologies.* Strong problem-solving and consulting skills with the ability to engage directly with business stakeholders.* Experience working in Agile environments and participating in end-to-end solution delivery.* Excellent communication and presentation skills with customer-facing experience.**Must-Have Skills*** **5+ years of Salesforce platform experience**, including configuration, customization, integration, and development.* **Salesforce Agentforce implementation (Required).*** Strong experience with **Salesforce Service Cloud, Sales Cloud, Data Cloud, and Salesforce Einstein**.* Experience building AI solutions using LLMs, prompt engineering, RAG, and agentic workflows.* Experience integrating Salesforce with enterprise applications through REST APIs, middleware.* Experience working directly with business stakeholders and customers in a solution delivery or consulting model.* Proficiency in Apex, Lightning Web Components (LWC), Salesforce Flows* Strong understanding of cloud platforms (AWS, Azure, or GCP).* Experience with DevOps, CI/CD pipelines, version control, and deployment automation.**Nice to have Skills*** Understanding the concepts of Headless 360 and leveraging MCPs* Salesforce certified Agentforce Specialist* Salesforce certified Sales Cloud Consultant* Salesforce certified Data Cloud Consultant