Sr Software Development Engineer

Brillio; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Brillio is hiring a Senior Software Development Engineer to design and build Agentforce agents for Sales and Service Cloud workflows. You will implement multi-agent orchestration, headless APIs, and cross-system integrations, while enabling rapid demo-ready accelerators.

You will also craft RAG pipelines with Salesforce Data Cloud and contribute to MCP client/server extensions, MCP, and toolchains. A strong Salesforce DevOps background with Sfdx is essential.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Salesforce Certified Platform Developer I or II preferred.
• Salesforce Certified DevOps Engineer desired.

Responsibilities

• Design and build reusable Agentforce agents for Sales/Service Cloud workflows.
• Develop Orchestrator agents for multi-agent coordination across domains.
• Create headless agents for API/channel-agnostic invocation.
• Implement Agent-to-Agent protocol integrations across systems/vendors.
• Configure Model Context Protocol (MCP) clients/servers to extend agent capabilities.
• Develop RAG pipelines using Salesforce Data Cloud and vector search.
• Package agents as reusable accelerators templated for client demos.
• Build custom Apex actions, Flows, and Invocable Actions.
• Collaborate with architects to translate use cases into demo-ready solutions.
• Maintain documentation, demo scripts, and setup guides for accelerators.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Agentforce development

Apex

Lightning Web Components

Git

VS Code

Data Loader

Salesforce DevOps tools

Salesforce CLI (Sfdx)

Education

Bachelor's degree in Computer Science/IT or related field

Salesforce Certified Platform Developer I or II

Salesforce Certified DevOps Engineer

Tools

Copado

Flossum

Gearset

Autorabit

Salesforce CLI (Sfdx)

Job description

Senior Software Development Engineer

Job requirements

Experience Range: With at least 2 to 4 years of experience in Salesforce DevOps, including hands-on expertise in Sales Cloud, Service Cloud, and Agentforce development

Key Responsibilities

• Design and build reusable Agentforce agents, including topics, actions, and prompt templates, to address common industry use cases and integrate within Sales and Service Cloud workflows
• Develop Orchestrator agents for multi-agent coordination and complex workflow handoffs across domains such as retail, BFSI, healthcare, and manufacturing
• Create headless agents for API and channel-agnostic invocation to enable integration beyond standard Salesforce UI environments
• Implement Agent-to-Agent protocol integrations to facilitate inter-agent communication across systems and vendors
• Configure Model Context Protocol (MCP) clients and servers to extend agent capabilities with external tools and data sources
• Develop Retrieval-Augmented Generation (RAG) pipelines using Salesforce Data Cloud, including Data Graphs, DLOs/DMOs, and vector search, to ensure accurate agent responses
• Package agents as reusable, configurable accelerators that are templated, parameterized, and easily adapted for diverse client demonstrations
• Build custom Apex actions, Flows, and Invocable Actions to extend agent capabilities
• Collaborate with architects and practice leads to translate industry-specific use cases into demo-ready agent solutions
• Maintain documentation, demo scripts, and setup guides to support accelerator reusability

Required Skills

• Salesforce Sales Cloud (lead and opportunity management, forecasting, sales process automation)
• Salesforce Service Cloud (case management, Omni-Channel, Service Console, Knowledge)
• Agentforce development (building agents, Subagents, Actions, Prompt Builder, Agent Builder)
• Apex (triggers, asynchronous processing, component design, integrations)
• Lightning Web Components (LWC) (wire adapters, custom component development)
• Git version control
• VS Code for Salesforce development
• Data Loader for data migration and manipulation
• Salesforce DevOps tools (Copado, Flossum, Gearset, Autorabit)
• Salesforce CLI (Sfdx) for development and deployment

Preferred Skills

• Agentforce metadata (GenAiPlannerBundle, GenAiPlugin, GenAiFunction)
• Multi-agent orchestration patterns
• Agentic frameworks (LangGraph, Google ADK, or similar)
• A2A protocol and MCP client/server roles
• Salesforce Administration (security model, flows, data model design)
• Salesforce Data Cloud features (DLOs, DMOs, Identity Resolution, Calculated Insights)
• Prompt engineering and LLM behavior tuning

Desired Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field
• Salesforce Certified Platform Developer I or II
• Salesforce Certified DevOps Engineer

Additional Information

FRF for Salesforce Developer candidate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.