FDE - Agentforce

Concentrix; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Concentrix in Hyderabad seeks a Forward Deployed Engineer to design, develop, and deploy AI-powered agents using Salesforce Agentforce, building RAG pipelines and agentic workflows to boost productivity and decision-making.

You will integrate Salesforce components with enterprise systems, collaborate with stakeholders, and contribute to end-to-end solution delivery in an Agile environment.

Qualifications

• Bachelor's degree in CS/Engineering or related field.
• 5+ years of Salesforce development or enterprise app implementation.
• Experience deploying AI-powered applications.
• Strong knowledge of Salesforce Agentforce, Einstein AI, Data Cloud.
• Experience with APIs and integration technologies.

Responsibilities

• Design, develop, and deploy AI agents using Agentforce.
• Build and optimize RAG pipelines and agentic workflows.
• Integrate Salesforce with enterprise systems via APIs.
• Collaborate with stakeholders and solution architects.
• Monitor performance, security, and adoption.

Skills

Salesforce Agentforce

LLMs/Prompt engineering

RAG pipelines

Apex/LWC

REST APIs/integration

Einstein AI/Data Cloud

Agile delivery

Stakeholder engagement

Education

Bachelor's degree in CS/Engineering or related field

Job description

Forward Deployed Engineer (FDE) – Salesforce AgentforceAbout the Role.Forward Deployed Engineer (FDE) build team turns the enterprise's highest-value AI opportunities into production reality, partnering with US-based FDEs to deliver solutions across lines of business. As an Engineer, AI, you will build and deliver production-grade AI agents and solutions leveraging Salesforce Agentforce, leveraging LLM APIs, Prompt templates, agentic workflows, and Retrieval-Augmented Generation (RAG) — that drive employee productivity, process optimization, and smarter decision-making. Working hands-on within established patterns and reference implementations, and collaborating closely with senior engineers, FDEs, and cross-functional teams, you will ensure AI-driven solutions are effectively integrated into enterprise workflows.What You'll DoDesign, develop, and deploy AI-powered agents using Salesforce Agentforce to address business and operational challenges.Partner with customers, business stakeholders, and cross-functional teams to identify, scope, and deliver impactful AI solutions.Build and optimize RAG pipelines, agentic workflows, prompt strategies, and multi-agent orchestration solutions within the Salesforce ecosystem.Develop integrations between Salesforce, enterprise applications, APIs, and third-party platforms.Configure and customize Salesforce platform components, including Agentforce, Data Cloud, Service Cloud, Sales Cloud, and Einstein AI capabilities.Collaborate with solution architects and product teams to translate business requirements into scalable technical solutions.Conduct solution workshops, demonstrations, and technical discussions with business and customer stakeholders.Monitor, evaluate, and continuously improve AI agent performance, reliability, security, and adoption.Contribute to DevOps, CI/CD, governance, and best practices for Salesforce and AI implementations.Build and maintain technical documentation, solution designs, deployment guides, and knowledge assets.What You'll BringBachelor's degree in Computer Science, Engineering, Information Systems, or a related field.5+ years of experience in Salesforce development, architecture, or enterprise application implementation.Hands-on experience designing and deploying AI-powered applications and agentic workflows.Strong understanding of Salesforce Agentforce, Einstein AI, Data Cloud, and Salesforce platform capabilities.Experience integrating Salesforce with enterprise systems using APIs, middleware, and integration technologies.Strong problem-solving and consulting skills with the ability to engage directly with business stakeholders.Experience working in Agile environments and participating in end-to-end solution delivery.Excellent communication and presentation skills with customer-facing experience.Must-Have Skills5+ years of Salesforce platform experience, including configuration, customization, integration, and development.Salesforce Agentforce implementation (Required).Strong experience with Salesforce Service Cloud, Sales Cloud, Data Cloud, and Salesforce Einstein.Experience building AI solutions using LLMs, prompt engineering, RAG, and agentic workflows.Experience integrating Salesforce with enterprise applications through REST APIs, middleware.Experience working directly with business stakeholders and customers in a solution delivery or consulting model.Proficiency in Apex, Lightning Web Components (LWC), Salesforce FlowsStrong understanding of cloud platforms (AWS, Azure, or GCP).Experience with DevOps, CI/CD pipelines, version control, and deployment automation.Nice to have SkillsUnderstanding the concepts of Headless 360 and leveraging MCPsSalesforce certified Agentforce SpecialistSalesforce certified Sales Cloud ConsultantSalesforce certified Data Cloud Consultant