Agentforce Developer

NTT DATA, Inc.; Pune District; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

NTT DATA, Inc. is looking for a Salesforce Developer to design and implement AI-powered solutions using Salesforce Agentforce and Einstein AI capabilities. The role requires at least 3 years of experience in Salesforce and involves collaborating with business stakeholders to optimize automation processes.

Key responsibilities include developing integrations, ensuring compliance, and participating in Agile ceremonies. Preferred certifications include Salesforce AI Specialist and experience with Data Cloud implementations.

Qualifications

• 3+ years of experience in Salesforce development and implementation projects.
• Experience with at least 2–3 end-to-end Salesforce projects in a developer role.
• Hands-on experience with Salesforce Agentforce and AI capabilities.

Responsibilities

• Design, develop, test, and deploy AI-powered solutions using Salesforce.
• Collaborate with stakeholders to translate requirements into solutions.
• Monitor Agentforce performance and optimize processes.

Skills

Salesforce development

Apex

Lightning Web Components

Salesforce Agentforce

Einstein AI

REST APIs

Agile methodology

Data Cloud

Tools

Salesforce

Git

DevOps Center

Job description

Responsibilities

• Design, develop, test, and deploy AI-powered solutions using Salesforce Agentforce and Einstein AI capabilities.
• Configure and implement Agentforce agents, topics, actions, prompts, and conversation flows to automate business processes and enhance user experiences.
• Develop and maintain Apex classes, Lightning Web Components (LWC), Flows, and integrations to support Agentforce implementations.
• Collaborate with business stakeholders to translate requirements and user stories into scalable Agentforce and Salesforce solutions.
• Configure Prompt Builder, Agent Builder, Copilot Actions, Data Cloud integrations, and AI-driven workflows based on business needs.
• Integrate Agentforce with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and third-party applications.
• Ensure security, governance, and compliance standards are followed while implementing AI-powered solutions.
• Perform unit testing, system testing, deployment, and documentation for Agentforce implementations.
• Monitor Agentforce performance, troubleshoot issues, and optimize AI responses and automation processes.
• Update Project Managers on development progress, risks, dependencies, and roadblocks impacting project timelines.
• Participate in Agile ceremonies, client discussions, solution design sessions, and status meetings.

Qualifications

Required Skills / Qualifications

• 3+ years of experience in Salesforce development and implementation projects.
• Experience working on at least 2–3 end-to-end Salesforce projects in a developer role.
• Hands‑on experience with Salesforce Agentforce, Einstein AI, Prompt Builder, Agent Builder, and Copilot capabilities.
• Strong experience in Apex, Lightning Web Components (LWC), Flows, Visualforce, Triggers, and Salesforce security model.
• Experience building custom actions, prompts, automation workflows, and AI‑powered business processes within Salesforce.
• Knowledge of Salesforce integrations using REST APIs, Platform Events, and external services.
• Understanding of Data Cloud, CRM data models, and AI‑driven customer engagement solutions.

Preferred Skills

• Salesforce AI Specialist Certification and/or Agentforce Specialist Certification.
• Salesforce Platform App Builder or Platform Developer II Certification.
• Experience with Salesforce Data Cloud and Einstein GPT implementations.
• Prior experience working in Agile/Scrum development environments.
• Knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Omni‑Channel solutions.
• Experience with Prompt Engineering and Generative AI concepts.
• Knowledge of Reports & Dashboards, SOQL & SOSL.
• Experience with CI/CD, DevOps Center, Git, and Salesforce deployment tools.
• Strong understanding of Profiles, Roles, Permission Sets, Sharing Rules, and Security Best Practices.
• Experience with data migration and large‑scale Salesforce implementations.

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