Facility Manager - Soft Services

Jones Lang LaSalle Incorporated; Pune District; On-site; INR 1,600,000 - 2,800,000; Full time

Job summary

Jones Lang LaSalle looks for a Facility Manager – Soft Services in Hinjewadi, Pune. The role oversees all soft facilities management, coordinating house-keeping, security, catering, and related services to meet client expectations and contractual standards.

You will act as the primary contact for service providers, manage budgets and invoices, and ensure compliance with statutory requirements. Leadership and continuous improvement are essential to succeed in this role.

Qualifications

• Graduate degree in Hotel Management or related field.
• Certifications in Facilities Management are preferred.
• Experience managing soft services in IT/ITES or large facilities.

Responsibilities

• Oversee soft services (housekeeping, security, catering, waste, landscaping, receptionist) to meet service standards.
• Serve as SPOC for soft service providers and ensure SLA/KPI compliance.
• Monitor budgets, invoices, and financial performance of contracts and operations.
• Ensure statutory compliance and maintain audit-ready documentation.
• Lead on-site teams, mentor staff, and drive continuous improvement.

Skills

Service delivery

Vendor management

People management

Stakeholder engagement

Budget management

Education

Graduate degree in Hotel Management

Facilities Management cert (preferred)

Tools

FM software

Reporting tools

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB DESCRIPTION Position Title: Facility Manager – Soft Services Location: Hinjewadi - Pune

POSITION SUMMARY

The Facility Manager – Soft Services is responsible for overseeing and managing all soft facilities management services to ensure consistent delivery of high-quality services aligned with organizational standards and client expectations. This role serves as the primary point of contact for all soft service functions and contracted service providers, ensuring compliance with service level agreements, statutory requirements, and budget parameters while driving continuous improvement initiatives.

KEY RESPONSIBILITIES

• Service Delivery Management
  Ensure delivery of all soft services (housekeeping, waste management, pest control, landscaping, security, catering, reception, and other support services) aligns with the established maintenance strategy for both in-house and contracted services
  Oversee quality and standards of soft facilities management services according to established guidelines and best practices
  Act as Single Point of Contact (SPOC) for all soft service functions and contracted service providers on a day-to-day basis
  Ensure effective communication and collaboration between internal teams, service partners, and contractors
• Service Level Agreement (SLA) / KPI Management
  Develop, implement, and maintain comprehensive service charters and service level agreements for all soft service functions
  Monitor and report on SLAs and Key Performance Indicators (KPIs) regularly to internal stakeholders and external service providers
  Track risks and rewards mechanisms associated with service delivery performance
  Conduct regular service reviews and audits to ensure compliance with agreed service standards
• Financial Management
  Track and report financial performance of all soft service contracts and operations
  Ensure services are delivered within agreed budgets while maintaining quality standards
  Identify cost optimization opportunities without compromising service quality
  Review and approve invoices and payment schedules for contracted services
• Statutory Compliance
  Own and manage the departmental statutory compliance plan to achieve and maintain legal compliance status
  Ensure all soft service operations comply with relevant local, state, and national regulations
  Maintain updated documentation and records for audit and compliance purposes
  Coordinate with relevant authorities for inspections, renewals, and statutory submissions
• Continuous Improvement & Innovation
  Review existing soft service operations and develop initiatives to enhance service delivery
  Drive rationalization efforts to optimize performance and improve customer satisfaction
  Support and promote innovation culture within the team and service partner ecosystem
  Implement best practices and industry benchmarks to elevate service standards
• People Management & Leadership
  Lead, manage, and develop the on-site soft services team
  Conduct regular team meetings, training sessions, and performance reviews
  Foster a collaborative and high-performance team culture
  Mentor team members to enhance their skills and capabilities
• Reporting & Documentation
  Prepare and present regular operational reports, performance dashboards, and management presentations
  Maintain comprehensive documentation of all soft service activities, contracts, and performance metrics
  Ensure timely escalation of critical issues to senior management
• Client Engagement
  Build and maintain strong relationships with internal clients and stakeholders
  Address client concerns and feedback promptly and professionally
  Conduct regular client satisfaction surveys and implement improvement actions based on feedback

QUALIFICATIONS & EXPERIENCE

• Education: Graduate degree in Hotel Management, Hospitality Management, or related field
• Professional certifications in Facilities Management (preferred)
• Experience: Minimum 8+ years of progressive experience in managing soft service functions within IT/ITES organizations or large corporate facilities
• Proven track record in vendor management and service delivery excellence
• Experience in managing multi-site or large-scale facility operations (preferred)

SKILLS & COMPETENCIES

• Technical Skills: Strong understanding of soft services operations including housekeeping, security, catering, waste management, and support services
• Proficiency in SLA development, monitoring, and performance management
• Knowledge of statutory compliance requirements related to facilities management
• Familiarity with facility management software and reporting tools
• Budget management and financial tracking capabilities
• Behavioral Skills: Excellent communication and interpersonal skills
• Strong client engagement and relationship management abilities
• Leadership skills with proven people management experience
• Problem-solving and decision-making capabilities
• Attention to detail and quality orientation
• Ability to work under pressure and manage multiple priorities

Other Requirements

• Awareness and understanding of various operational reports and performance metrics
• Support for innovation culture and continuous improvement mindset
• Flexibility to adapt to changing business needs and requirements
• Willingness to be available for operational emergencies

This position is based out of client site of JLL Location: On-site –Pune, MH Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.