Assistant Manager - Soft Services

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JLL Hyderabad is seeking an Assistant Manager - Soft Services to oversee vendor performance, site operations, and workplace services across our corporate campus.

You will manage reception, cafeteria, mailroom and meetings, ensure safety and compliance, and coordinate with stakeholders to deliver a seamless, high-quality facility experience.

Bachelor's in FM or related field and 4+ years in facility or workplace services required; strong MS Office and CAFM experience are preferred.

Qualifications

• Bachelor's degree in Facility Management, Business Administration, Hospitality Management, or a related discipline.
• 4+ years of experience in Facility Management, Workplace Services, Hospitality Operations, Corporate Real Estate, or Soft Services Management.
• Experience managing third-party service providers and workplace service operations within corporate or IT/ITES environments is preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience using CAFM systems, Workday, ServiceNow, helpdesk platforms, or other facility management tools is desirable.

Responsibilities

• Vendor & Service Partner Management: Monitor performance, ensure SLAs/KPIs and contractual commitments.
• Facility Operations & Quality Assurance: Conduct site inspections, audits, and ensure cleanliness and presentation.
• Health, Safety & Compliance: Ensure compliance with health, safety, environmental policies and support risk assessments.
• Workplace Services Coordination: Manage reception, cafeteria, mailroom, meeting rooms and event support.
• Employee & Stakeholder Support: Serve as the contact for workplace-related requests and escalations.
• Budgeting & Administration: Track budgets, verify invoices, process purchase requests, manage inventories.
• Team Supervision: Supervise onsite support staff and vendor personnel, promote service excellence.

Skills

Communication

Stakeholder management

Problem-solving

Decision-making

Attention to detail

Multi-priority management

Organizational skills

Reporting

Vendor management

Education

Bachelor's degree in Facility Management

Tools

MS Office

CAFM systems

Workday

ServiceNow

Helpdesk platforms

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Manager - Soft Services

Location: Kokapet, Hyderabad

Key Responsibilities

Vendor & Service Partner Management

• Monitor and manage the performance of service providers and contractors, ensuring compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments.
• Conduct regular vendor reviews and drive corrective actions to enhance service quality and operational efficiency.

Facility Operations & Quality Assurance

• Perform routine site inspections, audits, and workplace walkthroughs to ensure high standards of cleanliness, hygiene, and facility presentation.
• Identify improvement opportunities and implement best practices to enhance workplace experience.

Health, Safety & Compliance

• Ensure soft services operations comply with applicable health, safety, environmental, and organizational policies.
• Support risk assessments, incident investigations, corrective action plans, and compliance reporting.

Workplace Services Coordination

• Assist in managing reception services, cafeteria operations, mailroom activities, meeting room support, event coordination, and other employee-facing services.
• Ensure seamless delivery of day-to-day workplace operations with minimal disruption to business activities.

Employee & Stakeholder Support

• Serve as a point of contact for workplace-related requests, inquiries, and escalations.
• Address employee concerns promptly and maintain high levels of customer satisfaction.

Budgeting & Administration

• Support budget tracking, invoice verification, purchase requests, and inventory management for soft services operations.
• Maintain operational records and prepare periodic reports on service performance, compliance, and workplace metrics.

Team Supervision

• Provide day-to-day supervision and guidance to onsite support staff and vendor personnel.
• Promote a culture of service excellence, accountability, and continuous improvement.

Qualifications & Experience

Education

• Bachelor's degree in Facility Management, Business Administration, Hospitality Management, or a related discipline.

Experience

• 4+ years of experience in Facility Management, Workplace Services, Hospitality Operations, Corporate Real Estate, or Soft Services Management.
• Experience managing third-party service providers and workplace service operations within corporate or IT/ITES environments is preferred.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience using CAFM systems, Workday, ServiceNow, helpdesk platforms, or other facility management tools is desirable.

Key Competencies

• Strong communication and stakeholder management skills.
• Excellent problem-solving and decision-making abilities.
• Customer-focused approach with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced corporate environment.
• Strong organizational, reporting, and vendor management skills.

Preferred Qualifications

• Professional certifications in Facility Management, Workplace Management, Health & Safety, or Hospitality Management are an added advantage.
• Experience supporting large corporate campuses, IT/ITES organizations, or multinational workplace environments is highly preferred.

Location: On-site –Hyderabad, TS

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

We help our people thrive, grow meaningful careers and find a place where they belong.

Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.