Executive - Soft Services

Jones Lang LaSalle Incorporated; India; On-site; INR 400,000 - 640,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Facilities Executive to oversee the daily operations of our Gurugram site, with emphasis on soft services coordination and client-focused service delivery.

The ideal candidate will have 3–5 years in facilities management, a hotel or building management background, and strong safety discipline. You will coordinate teams, manage stock, and report on KPI-driven performance to clients.

Qualifications

• Degree or Diploma in Hotel management or Building management with 3–5 years of facilities experience.
• Demonstrate strong knowledge of facility/ building operations and safety practices.
• Proven ability to lead a team and coordinate with multiple stakeholders.

Responsibilities

• Oversee day-to-day facilities operations and administrative tasks.
• Coordinate shift rosters and housekeeping provisioning with managers.
• Manage contracts for supplies and services with client approval.
• Prepare and present weekly/monthly reports to clients.
• Monitor health, safety, and business continuity procedures on site.
• Engage with end users and line managers to drive improvements.

Skills

Facilities management

Customer service

Team management

Occupational safety

Education

Hotel management degree/diploma

Building management experience

Tools

MS Office

Job description

Facilities Executive -Soft Services Work Dynamics Job Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• Prioritising the facilities’ needs
• Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions and facility services are covered
• Strive for continuous improvement in the process
• Shift Registers for Housekeeping, Shift Rosters for HK/Pantry/Office boys, Client Satisfaction, Closure of helpdesk complaints
• Keep an eye on the property’s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine
• Manage supply and service contracts as approved by clients
• Daily meeting floor Admins
• Meeting End user / Line Managers & Directors for Feedback on improvement areas
• Daily round twice a day corner to corner to entire Facility
• Maintain Stock at site related to HK and Pantry Consumables
• Follow up weekly Movements and update to SPOC
• Follow up for Daily Townhall & Client visit arrangements
• Send Daily, Weekly & monthly reports on timeline
• Follow up with Scarp vendors to remove Scrap on-time
• Daily Manpower reports
• Keep a track & Daily updates on Biometrics and Check tool
• Sync up with Tech Executives on site for site specific Snags
• Help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans
• Be on top of health and safety issues and actively participate in reviewing them
• Go above and beyond expectations, take on difficult issues, seek out opportunities to improve operations, and aim to meet key performance metrics and service level agreements

To provide administrative support to the Facility Management team and implementation of client specific app‑based tools. Carry out routine service audits to ensure that the team maintains its overall performance, oversee creating stock reports, meeting minutes and monthly management reports to the clients.

To apply you need to have:

• Strong knowledge of facility / building / property operations
• Playing a key role, the ideal candidate holds a Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years’ experience in facilities management
• Demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations
• Act as backup / reliver for the resources deployed in the City
• Solid background in team management
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

Preferred Skills:

• Experience in Facilities Management is required
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required
• Being Analytical and Meticulous

Your role will involve coordination with various teams, paying attention to detail, and having excellent problem-solving skills. You will use logic to troubleshoot problems and assign and monitor maintenance projects, and should have a good knowledge of working procedures.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On‑site –Gurugram, HR Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune500® company with operations in over80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.