Facility Manager – Soft Services

Bhive; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

BHIVE in Bengaluru seeks a Facility Manager for Soft Services to oversee non-technical facility operations, including housekeeping, security, pest control, landscaping, and waste management. The role ensures services meet client standards and organizational guidelines.

The candidate will coordinate cleaning schedules, manage staff, monitor safety and compliance, liaise with vendors, and drive efficiency in soft services while maintaining a high-quality environment for occupants.

Qualifications

• Bachelor’s degree or diploma in a related field is commonly preferred.
• Experience in facilities or soft services is advantageous.

Responsibilities

• Oversee daily cleaning activities, ensuring hygiene and sanitization across the facility.
• Coordinate with security teams to maintain safety and secure premises.
• Manage pest control services and waste management with a focus on compliance.
• Liaise with third-party vendors for cleaning, pest control, and landscaping services.
• Assist in budgeting and cost optimization for soft services.
• Handle internal staff and client requests related to soft services with responsiveness.
• Monitor SLA adherence and regularly report on performance metrics.
• Ensure proper staffing and resource allocation to meet service demands.

Skills

Housekeeping management

Security management

Pest control

Vendor management

Budgeting & cost control

Customer service

Reporting & analytics

Education

Bachelor’s degree / Diploma in Hotel Management or Facilities/Property Management or related field

Job description

Qualifications

• Bachelor’s degree / Diploma in Hotel Management, Facilities/Property Management, Business Administration, or related field is commonly preferred.

Job Summary

The Facility Manager – Soft Services is responsible for overseeing and managing all non-technical, non-engineering services at the facility, ensuring a clean, safe, and well-maintained environment for occupants. This includes managing housekeeping, security, pest control, landscaping, waste management, and other related services. The executive will ensure that these services are delivered in line with the organization’s standards and client requirements.

Cleaning & Housekeeping

• Oversee and monitor daily cleaning activities, ensuring cleanliness, hygiene, and sanitization of the facility.
• Schedule and manage cleaning staff, ensuring optimal staffing levels for routine and deep cleaning activities.
• Inspect premises for cleanliness and orderliness; resolve issues in a timely manner.

Security Management

• Coordinate with security teams to ensure safety protocols are adhered to and the premises are secure.
• Regularly review security measures, conduct audits, and improve protocols as necessary.
• Address and resolve security-related incidents or concerns.

Pest Control

• Schedule regular pest control services and ensure compliance with health and safety regulations.
• Monitor pest control treatments and assess effectiveness, ensuring zero tolerance for pest infestations.
• Oversee waste disposal procedures and ensure adherence to sustainability and environmental guidelines.
• Implement waste reduction and recycling initiatives where possible.
• Liaise with third-party service providers for soft services like cleaning, pest control, and landscaping.
• Evaluate vendor performance regularly and ensure services are delivered as per SLAs (Service Level Agreements).
• Coordinate contract renewals and negotiate with vendors for cost effective services.

Budget Management

• Assist in preparing and managing the budget for soft services.
• Monitor expenses, ensuring efficient use of resources and cost optimization.

Customer Service

• Respond to any soft services-related complaints or requests from internal staff or clients.
• Ensure timely resolution of issues and maintain high levels of satisfaction.

Compliance with SLA Metrics

• Ensure that all service operations meet the agreed-upon performance levels for uptime, response time, resolution time, etc.
• Regular reporting and documentation of SLA adherence.

Resource Management

• Ensure appropriate staffing and resource allocation to meet the demands of the SLA.
• Monitor workforce performance and resource efficiency in relation to service delivery.

Reporting

• Generate and submit regular reports on soft service operations, including performance metrics, issues, and solutions.
• Track inventory and ensure adequate stock of cleaning supplies, consumables, and other necessary items.

Benefits

At BHIVE, we are committed to providing more than just a paycheck — we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package includes…

Equal Opportunity Employment

BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.