Facility Executive – Soft Services

Bhive; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

BHIVE is seeking a Facility Executive – Soft Services to manage non-technical, non-engineering services and maintain a clean, safe environment for occupants. The role covers cleaning, security, pest control, landscaping, waste management, and related vendor coordination.

The executive will ensure services meet BHIVE standards and client requirements, monitor budgets, and deliver regular reports on performance and issues.

Qualifications

• Bachelor’s degree or diploma in Hotel Management, Facilities/Property Management, Business Administration or related field.

Responsibilities

• Oversee and monitor daily cleaning activities, ensuring cleanliness, hygiene, and sanitization of the facility.
• Schedule and manage cleaning staff, ensuring optimal staffing levels for routine and deep cleaning activities.
• Inspect premises for cleanliness and orderliness; resolve issues in a timely manner.
• Coordinate with security teams to ensure safety protocols are adhered to and the premises are secure.
• Regularly review security measures, conduct audits, and improve protocols as necessary.
• Address and resolve security-related incidents or concerns.
• Schedule regular pest control services and ensure compliance with health and safety regulations.
• Monitor pest control treatments and assess effectiveness, ensuring zero tolerance for pest infestations.
• Oversee waste disposal procedures and ensure adherence to sustainability and environmental guidelines.
• Implement waste reduction and recycling initiatives where possible.
• Liaise with third-party service providers for soft services like cleaning, pest control, and landscaping.
• Evaluate vendor performance regularly and ensure services are delivered as per SLAs (Service Level Agreements).
• Coordinate contract renewals and negotiate with vendors for cost effective services.
• Assist in preparing and managing the budget for soft services.
• Monitor expenses, ensuring efficient use of resources and cost optimization.
• Respond to any soft services-related complaints or requests from internal staff or clients.
• Ensure timely resolution of issues and maintain high levels of satisfaction.
• Ensure that all service operations meet the agreed-upon performance levels for uptime, response time, resolution time, etc.
• Regular reporting and documentation of SLA adherence.
• Ensure appropriate staffing and resource allocation to meet the demands of the SLA.
• Monitor workforce performance and resource efficiency in relation to service delivery.
• Generate and submit regular reports on soft service operations, including performance metrics, issues, and solutions.
• Track inventory and ensure adequate stock of cleaning supplies, consumables, and other necessary items.

Education

Bachelor’s degree / Diploma in Hotel Management, Facilities/Property Management, Business Administration, or related field

Job description

Job Summary

The Facility Executive – Soft Services is responsible for overseeing and managing all non-technical, non-engineering services at the facility, ensuring a clean, safe, and well-maintained environment for occupants. This includes managing housekeeping, security, pest control, landscaping, waste management, and other related services. The executive will ensure that these services are delivered in line with the organization’s standards and client requirements.

Qualifications

• Bachelor’s degree / Diploma in Hotel Management, Facilities/Property Management, Business Administration, or related field is commonly preferred.

Cleaning

• Oversee and monitor daily cleaning activities, ensuring cleanliness, hygiene, and sanitization of the facility.
• Schedule and manage cleaning staff, ensuring optimal staffing levels for routine and deep cleaning activities.
• Inspect premises for cleanliness and orderliness; resolve issues in a timely manner.

Security Management

• Coordinate with security teams to ensure safety protocols are adhered to and the premises are secure.
• Regularly review security measures, conduct audits, and improve protocols as necessary.
• Address and resolve security-related incidents or concerns.

Pest Control & Waste Management

• Schedule regular pest control services and ensure compliance with health and safety regulations.
• Monitor pest control treatments and assess effectiveness, ensuring zero tolerance for pest infestations.
• Oversee waste disposal procedures and ensure adherence to sustainability and environmental guidelines.
• Implement waste reduction and recycling initiatives where possible.
• Liaise with third-party service providers for soft services like cleaning, pest control, and landscaping.
• Evaluate vendor performance regularly and ensure services are delivered as per SLAs (Service Level Agreements).
• Coordinate contract renewals and negotiate with vendors for cost effective services.

Budget Management

• Assist in preparing and managing the budget for soft services.
• Monitor expenses, ensuring efficient use of resources and cost optimization.

Customer Service

• Respond to any soft services-related complaints or requests from internal staff or clients.
• Ensure timely resolution of issues and maintain high levels of satisfaction.

Compliance with SLA Metrics

• Ensure that all service operations meet the agreed-upon performance levels for uptime, response time, resolution time, etc.
• Regular reporting and documentation of SLA adherence

Resource Management

• Ensure appropriate staffing and resource allocation to meet the demands of the SLA.
• Monitor workforce performance and resource efficiency in relation to service delivery

Reporting

• Generate and submit regular reports on soft service operations, including performance metrics, issues, and solutions.
• Track inventory and ensure adequate stock of cleaning supplies, consumables, and other necessary items.

Benefits

At BHIVE, we are committed to providing more than just a paycheck —we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package includes

Equal Opportunity Employer

BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.