Assistant Facility Manager - Soft Services

Cushman & Wakefield; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Cushman & Wakefield in Gurugram is seeking an Assistant Facility Manager - Soft Services to oversee housekeeping operations, coordinate with the facility manager, and ensure service levels meet SLAs.

The role involves rostering, vendor coordination, reporting, and ensuring proper records and log books are maintained for shift handovers.

Responsibilities

• To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure
• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
• To discuss and assist facility manager on monthly basis on the vendor performance matrix
• To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.
• To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.
• To make facility tour and list out all such actions needed.
• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.
• To adhere to Policies, Processes & procedures and also the statutory documents.
• To adhere to SLA & KPI as agreed.
• To coordinate with Engineering team for any such issues that needs their help.
• Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc
• Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.
• Creates, coordinates, and facilitates business processes for maintaining accurate space information;
• Handling covid Management. (Procurement of material, Conduct Vaccination and RTPCR camps, Communication with residents on Covid and other medical help, Send covid tracker to all residents/Authority).
• Meet the resident in case of any major complaint.
• Proper upkeep of the records pertaining to service calls and response statements.
• Provide MIS reports on daily/monthly basis.
• Provide MMR, Newsletters on monthly basis.

Job description

Job Title

Assistant Facility Manager - Soft Services

Job Description Summary

Job Description

Major Responsibilities:

• To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure
• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
• To discuss and assist facility manager on monthly basis on the vendor performance matrix
• To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.
• To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.
• To make facility tour and list out all such actions needed.
• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.
• To adhere to Policies, Processes & procedures and also the statutory documents.
• To adhere to SLA & KPI as agreed.
• To coordinate with Engineering team for any such issues that needs their help.
• Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc
• Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.
• Creates, coordinates, and facilitates business processes for maintaining accurate space information;
• Handling covid Management. (Procurement of material, Conduct Vaccination and RTPCR camps, Communication with residents on Covid and other medical help, Send covid tracker to all residents/Authority).
• Meet the resident in case of any major complaint.
• Proper upkeep of the records pertaining to service calls and response statements.
• Provide MIS reports on daily/monthly basis.
• Provide MMR, Newsletters on monthly basis.

INCO: “Cushman & Wakefield”