Facility Executive - Soft

JLL; Gurugram District; On-site; INR 450,000 - 750,000; Full time

Job summary

JLL is seeking an experienced Facilities Executive with a focus on soft services to oversee non-technical facility operations at our corporate office in Gurugram. The role emphasizes coordinating cleaning, catering, landscaping, waste management, and hospitality services to enhance the workplace experience for employees and visitors.

You will lead vendor relationships, ensure SLA compliance, maintain quality standards, manage budgets, and supervise on-site staff to deliver seamless services for

Responsibilities

• Oversee daily cleaning operations including office areas, restrooms, common spaces, and specialized areas
• Manage catering services, kitchen facilities, and food service operations
• Coordinate landscaping and grounds maintenance for exterior areas
• Supervise waste management, recycling programs, and sustainability initiatives
• Manage reception, security, and visitor management services
• Monitor service level agreements (SLAs) and ensure compliance with contract specifications
• Conduct regular vendor performance reviews and quality assessments
• Negotiate service improvements and resolve vendor-related issues
• Coordinate vendor scheduling and access management
• Establish and maintain high standards for all soft services operations
• Conduct regular facility inspections to ensure service quality and cleanliness standards
• Implement quality control procedures and corrective action plans
• Monitor customer satisfaction through feedback systems and surveys
• Ensure compliance with health, safety, and environmental regulations
• Develop and implement standard operating procedures for soft services
• Manage soft services budgets and cost optimization initiatives
• Coordinate special events, meetings, and facility-related activities
• Handle employee requests and complaints related to soft services
• Maintain accurate records and reporting on service performance metrics
• Supervise on-site soft services staff and contractors
• Provide training and guidance on service standards and procedures
• Coordinate staff scheduling and coverage requirements
• Foster positive relationships betwe

Job description

Job Description:

We are seeking an experienced Facilities Executive specializing in soft services to oversee and manage non-technical facility operations at our corporate office location. This role focuses on coordinating and supervising soft services including cleaning, catering, landscaping, waste management, and other hospitality-related services that enhance the workplace experience for our employees and visitors.

Key Responsibilities:

Soft Services Management:

• Oversee daily cleaning operations including office areas, restrooms, common spaces, and specialized areas


• Manage catering services, kitchen facilities, and food service operations


• Coordinate landscaping and grounds maintenance for exterior areas


• Supervise waste management, recycling programs, and sustainability initiatives


• Manage reception, security, and visitor management services

Vendor & Contract Management:

• Manage relationships with soft services vendors and contractors


• Monitor service level agreements (SLAs) and ensure compliance with contract specifications


• Conduct regular vendor performance reviews and quality assessments


• Negotiate service improvements and resolve vendor-related issues


• Coordinate vendor scheduling and access management

Quality Control & Standards:

• Establish and maintain high standards for all soft services operations


• Conduct regular facility inspections to ensure service quality and cleanliness standards


• Implement quality control procedures and corrective action plans


• Monitor customer satisfaction through feedback systems and surveys


• Ensure compliance with health, safety, and environmental regulations

Operational Excellence:

• Develop and implement standard operating procedures for soft services


• Manage soft services budgets and cost optimization initiatives


• Coordinate special events, meetings, and facility-related activities


• Handle employee requests and complaints related to soft services


• Maintain accurate records and reporting on service performance metrics

Team Leadership:

• Supervise on-site soft services staff and contractors


• Provide training and guidance on service standards and procedures


• Coordinate staff scheduling and coverage requirements


• Foster positive relationships betwe

Requirements: