Facilities Coordinator – Soft Services

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 400,000 - 500,000; Full time

Job summary

JLL invites applications for a Facilities Coordinator – Soft Services to oversee day-to-day workplace operations at a premium BFSI office in Bengaluru. The role centers on housekeeping, floor care, pantry and cafeteria coordination, service quality, and client experience, with strict KPI and SLA governance.

The successful candidate will have experience in facilities, workplace, soft services or hospitality, and strong knowledge of premium office upkeep and floor maintenance.

Qualifications

• Experience in facilities, workplace, soft services, or hospitality operations.
• Good understanding of premium office upkeep and floor maintenance practices.
• Good understanding of cleaning solutions, procedures, and cafeteria management.
• Good communication skills and collaborative working style.
• Hospitality background preferred.

Responsibilities

• Manage soft services operations across the office in a 24x7 shift environment
• Ensure housekeeping, hygiene, pantry, and cafeteria services meet expected standards
• Maintain premium office spaces, including fixtures, furnishings, meeting rooms, and common areas
• Monitor cleaning methods, chemicals, and procedures for different floor and surface types
• Track vendor performance and ensure SLA and KPI compliance
• Conduct routine inspections, audits, and follow-up on corrective actions
• Coordinate with internal teams and client stakeholders for seamless workplace delivery
• Maintain required records, logs, checklists, and compliance documentation

Skills

Facilities operations

Hospitality operations

Communication skills

Customer-focused

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job title: Facilities Coordinator – Soft Services

Location: Bangalore

Client co-working site / premium office environment

Shift: 24x7 rotational shift may apply

Role summary: We are looking for a Facilities Coordinator – Soft Services to manage day-to-day workplace operations for a premium BFSI office environment. The role will focus on housekeeping, floor care, upkeep of fixtures and furnishings, pantry and cafeteria coordination, service quality, and client experience. The position requires strong adherence to KPIs, SLAs, governance standards, and site compliance requirements.

Key responsibilities:

• Manage soft services operations across the office in a 24x7 shift environment
• Ensure housekeeping, hygiene, pantry, and cafeteria services meet expected standards
• Maintain premium office spaces, including fixtures, furnishings, meeting rooms, and common areas
• Monitor cleaning methods, chemicals, and procedures for different floor and surface types
• Track vendor performance and ensure SLA and KPI compliance
• Conduct routine inspections, audits, and follow-up on corrective actions
• Coordinate with internal teams and client stakeholders for seamless workplace delivery
• Maintain required records, logs, checklists, and compliance documentation

Candidate profile:

Experience in facilities, workplace, soft services, or hospitality operations

Strong knowledge of premium office upkeep and floor maintenance practices

Good understanding of cleaning solutions, procedures, and cafeteria management

Good communication skills and collaborative working style

Professional, pleasant, and customer-focused approach

Hospitality background preferred

Preferred experience:

BFSI or other high-compliance corporate environments

KPI- and SLA-driven service delivery models

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.