Facility Manager

Yashodhan Group; Kondhwa Budruk; On-site; INR 350,000 - 650,000; Full time

Job summary

Yashodhan Group is seeking a proactive maintenance coordinator to act as the main liaison between residents and the Builder. The role involves registering and tracking flat and common-area complaints, coordinating with contractors, and providing timely status updates.

You will regularly visit sites, inspect issues, maintain a complaint log, and report to the Builder while coordinating with the Society for pending matters. Strong communication and problem-solving are essential.

Qualifications

• Graduate with 3 to 10 years of experience.
• Excellent communication and complaint-handling skills.
• Experience in customer service, CRM or post-possession support preferred.
• Good coordination with residents, contractors and internal teams.
• Problem-solving with strong follow-up and ownership.
• Basic computer knowledge: Excel, email, complaint-management systems.
• Polite, patient, presentable and proactive.

Responsibilities

• Act as the single point of contact from the Builder for residents.
• Register, coordinate and track flat and common-area complaints.
• Coordinate with the Builder's departments/contractors for complaint resolution.
• Conduct regular site visits and inspect reported issues.
• Provide residents with status updates and expected resolution timelines.
• Maintain a complaint register and submit periodic reports to the Builder.
• Coordinate with the Society/MC regarding pending and recurring issues.
• Facilitate the smooth transition of maintenance matters from the Builder to the Society.

Skills

Communication

Complaint handling

Customer service

Coordination

Problem-solving

Excel

Email

CRM systems

Post-possession support

Education

Graduate

Tools

CRM systems

Complaint-management software

Email clients

Job description

Role & responsibilities

• Act as the single point of contact from the Builder for residents.
• Register, coordinate and track flat and common-area complaints.
• Coordinate with the Builder's respective departments/contractors for complaint resolution.
• Conduct regular site visits and inspect reported issues.
• Provide residents with status updates and expected resolution timelines.
• Maintain a complaint register and submit periodic reports to the Builder.
• Coordinate with the Society/Managing Committee regarding pending and recurring issues.
• Facilitate the smooth transition of maintenance-related matters from the Builder to the Society.

Preferred candidate profile

• Graduate with 3 to 10 years of experience, preferably in real estate/property management.
• Strong communication and complaint-handling skills.
• Experience in customer service, CRM or post-possession support preferred.
• Good coordination skills with residents, contractors and internal builder teams.
• Problem-solving attitude with strong follow-up and ownership.
• Basic computer knowledge Excel, email and complaint-management systems.
• Should be polite, patient, presentable and proactive.
• Preference for candidates with residential project/site experience.