Facility Executive- Soft Services

JLL; Pune District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated's facilities division is seeking a Soft Service Executive - Facilities to oversee housekeeping operations across the site, ensuring cleanliness, hygiene, and presentation to the highest standards. You will supervise staff, coordinate schedules, and ensure compliance with safety regulations while controlling costs.

The role requires 3–5 years of housekeeping management experience in corporate facilities or hospitality, a Bachelor's degree in a related field, and

Qualifications

• Bachelor's degree in Facility Management, Hospitality, Business Administration, or related field.
• Professional certification in Facility Management (CFM, FMP) is a plus.

Responsibilities

• Oversee daily housekeeping operations across all facility areas; develop SOPs and schedules.
• Supervise housekeeping staff; provide training, direction and performance feedback.
• Manage vendor relationships; ensure contract compliance and service quality.
• Monitor inventory and procurement of cleaning supplies and equipment; optimize costs.
• Implement quality control and safety compliance with health regulations; address issues promptly.
• Prepare and analyze budgets and cost metrics; support facility improvement projects.

Skills

Leadership

Time management

Communication

Detail-oriented

Problem-solving

Education

Bachelor's degree in Facility Management or related field

CFM / FMP certification (preferred)

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Service Executive - Facilities

Position Overview

The Housekeeping Executive is responsible for overseeing and managing all housekeeping operations within the facility to ensure the highest standards of cleanliness, hygiene, and presentation. This role involves supervising housekeeping staff, coordinating cleaning schedules, managing vendor relationships, and ensuring compliance with health and safety regulations while maintaining cost-effective operations.

Key Responsibilities

Operational Management

Oversee daily housekeeping operations across all facility areas including offices, restrooms, common areas, conference rooms, and exterior spaces. Develop and implement efficient cleaning schedules and Standard Operating Procedures (SOPs) to maintain consistent quality standards. Conduct regular inspections to ensure compliance with cleanliness standards and identify areas requiring attention or improvement. Coordinate deep cleaning activities, specialized cleaning projects, and periodic maintenance tasks.

Team Leadership and Supervision

Supervise and manage housekeeping staff, providing clear direction, training, and performance feedback. Develop work schedules ensuring adequate coverage across all shifts and facility areas. Conduct regular team meetings to communicate expectations, address concerns, and promote continuous improvement. Monitor staff productivity and performance, implementing corrective actions when necessary.

Vendor and Inventory Management

Manage relationships with third-party housekeeping service providers, ensuring contract compliance and service quality. Monitor inventory levels of cleaning supplies, equipment, and materials, coordinating timely procurement. Evaluate and recommend cleaning products and equipment that balance effectiveness, safety, and cost-efficiency. Negotiate contracts and pricing with suppliers to optimize operational costs.

Quality Assurance and Compliance

Implement and maintain quality control systems including inspection checklists and audit procedures. Ensure compliance with health, safety, and environmental regulations including OSHA standards and local requirements. Maintain Material Safety Data Sheets (MSDS) for all cleaning chemicals and ensure proper handling protocols. Address complaints and service requests promptly, implementing corrective measures to prevent recurrence.

Budget and Cost Management

Develop and manage the housekeeping department budget, tracking expenses and identifying cost-saving opportunities. Prepare regular reports on operational costs, staffing levels, and service metrics. Analyze consumption patterns and implement initiatives to reduce waste and improve efficiency.

Emergency Response and Special Projects

Respond to emergency cleaning situations including spills, accidents, or unexpected events requiring immediate attention. Coordinate housekeeping support for special events, conferences, or facility activities. Participate in facility improvement projects, providing input on housekeeping requirements and standards.

Qualifications

Required

• Bachelor's degree in Facility Management, Hospitality, Business Administration, or related field, or equivalent combination of education and experience. Minimum 3-5 years of housekeeping management experience in commercial facilities, corporate offices, or hospitality environments. Proven track record of managing teams and delivering high-quality housekeeping services. Strong knowledge of cleaning chemicals, equipment, and best practices. Understanding of health and safety regulations related to housekeeping operations. Proficiency in Microsoft Office Suite and facility management software.

Preferred

• Professional certification in Facility Management (CFM, FMP) or related credentials. Experience with green cleaning practices and sustainability initiatives. Knowledge of LEED or other green building standards. Experience managing vendor relationships and contract negotiations. Six Sigma or Lean management training.

Essential Skills and Competencies

Strong leadership and team management abilities with the capacity to motivate and develop staff. Excellent organizational and time management skills with ability to prioritize competing demands. Detail-oriented approach with commitment to maintaining high standards. Strong communication skills, both written and verbal, for interacting with staff, vendors, and facility occupants. Problem-solving mindset