Customer Relations Executive

Urban Vault; Pune District; In loco; INR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Urban Vault is seeking a skilled Facilities Manager to oversee operations across multiple locations in Pune district. You will supervise housekeeping, maintenance, and security teams, coordinate with vendors, manage inventories, and ensure safety compliance.

Strong leadership and stakeholder management are essential to maintain seamless service delivery in a dynamic workspace environment. Responsibilities include reporting, asset tracking, and improving facility processes while upholding company

Competenze

• Bachelor's Degree or Diploma in Facilities Management or Hospitality Management.
• 1–6 years of experience in Facilities Management, Hospitality, Commercial Real Estate, Co-working, or Corporate Administration.
• Experience managing multiple facilities and large housekeeping/support teams.
• Strong leadership and supervisory skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in MS Office and facility management tools.

Mansioni

• Oversee maintenance, cleanliness, and functionality of multiple facilities and common areas.
• Coordinate preventive and corrective maintenance with vendors.
• Lead and supervise housekeeping and support teams across locations.
• Monitor attendance, grooming, discipline, productivity, and performance.
• Prepare daily, weekly, and monthly operational reports and ensure safety compliance.
• Handle escalations and coordinate with internal stakeholders.

Conoscenze

Leadership

Team handling

Supervisory skills

Stakeholder management

Interpersonal skills

Coping under pressure

Formazione

Bachelor's Degree or Diploma in Facilities Management / Hospitality Management

Strumenti

MS Office

Descrizione del lavoro

Oversee the maintenance, cleanliness, and functionality of multiple facilities, including common areas, meeting rooms, HVAC systems, lighting, restrooms, and office equipment.

Conduct regular facility inspections and ensure prompt closure of observations and maintenance issues.

Coordinate preventive and corrective maintenance activities with vendors and service providers.

Ensure adherence to safety standards, emergency preparedness protocols, and company policies.

Team Supervision & People Management

Lead and supervise Supervisors, Housekeeping Staff, Chambermaids, and support teams across multiple locations.

Monitor attendance, grooming, discipline, productivity, and performance of site teams.

Conduct team briefings, training sessions, and periodic performance reviews.

Ensure optimum manpower deployment and operational coverage across facilities.

Coordinate with housekeeping, security, maintenance, pest control, and other service providers.

Monitor vendor performance and ensure service levels are consistently achieved.

Resolve vendor-related issues and escalate concerns when required.

Client & Stakeholder Coordination

Act as a key point of contact for facility-related concerns and operational escalations.

Coordinate with internal stakeholders to ensure seamless service delivery.

Maintain a professional and customer-focused approach while handling complaints and escalations.

Inventory & Asset Management

Manage inventories of consumables, housekeeping supplies, pantry items, uniforms, and operational materials.

Ensure timely procurement and replenishment of stock.

Maintain records of assets and operational equipment through asset tagging and reconciliation.

Reporting & Compliance

Prepare daily, weekly, and monthly operational reports.

Ensure compliance with health, safety, statutory, and company requirements.

Support audits and maintain accurate operational documentation.

Qualifications & Experience:

Bachelor's Degree or Diploma in Facilities Management / Hospitality Management.

1–6 years of experience in Facilities Management, Hospitality, Commercial Real Estate, Co-working, or Corporate Administration.

Experience managing multiple facilities and large housekeeping/support teams.

Strong leadership, team handling, and supervisory skills.

Good technical understanding of building systems, maintenance practices, and vendor management.

Excellent communication, interpersonal, and stakeholder management skills.

Ability to remain composed under pressure and effectively manage operational escalations.

Proficiency in MS Office and facility management tools.