Sr Executive Facilities- Soft Services

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Senior Executive Facilities - Soft Service to join Integrated Facilities Management - Corporate Solutions (region/country). Based onsite, you will oversee day-to-day soft services delivery and support mobilization of contracts.

You will manage vendor relationships, ensure health and safety compliance, engage client stakeholders, assist with budgets and invoices, and drive continuous service improvements across sites to meet SLAs and client expectations.

Responsibilities

• Providing onsite support
• Soft Services Operations
• Monitor service performance and address issues promptly to maintain high standards of cleanliness, safety, and customer experience.
• Conduct regular site inspections and audits, producing reports and tracking corrective actions.
• Support mobilization and demobilization of soft services contracts when required.
• Vendor Contract Management: Liaise with soft services vendors and contractors to ensure compliance with contractual obligations.
• Assist in reviewing vendor performance, including KPIs, service reports, and invoices.
• Support the Facilities Manager in managing variations, escalations, and service improvements.
• Health, Safety Compliance: Ensure all soft services activities comply with health, safety, and environmental regulations.
• Support risk assessments, method statements, and safe systems of work related to soft services.
• Assist with incident reporting, investigations, and implementation of corrective actions.
• Ensure compliance with site policies, statutory requirements, and client standards.
• Client Stakeholder Engagement: Act as a point of contact for client and occupier queries related to soft services.
• Build positive working relationships with clients, occupants, vendors, and internal teams.
• Support client meetings, service reviews, and reporting requirements.
• Employee tickets to be closed within SLA.
• Financial Administrative Support: Assist with budget tracking and cost control for soft services.
• Review invoices and support accurate cost allocation.
• Maintain records, logs, and documentation related to soft services activities and compliance.
• Continuous Improvement: Identify opportunities to improve service quality, efficiency, and user experience.
• Support sustainability initiatives related to waste reduction, recycling, and environmentally responsible services.
• Contribute to process improvements and best practice sharing across sites.
• Key Performance Indicators (Typical): Compliance with SLAs and KPIs
• Client and occupant satisfaction levels
• Health and safety compliance and audit outcomes
• Timely resolution of service issues
• Cost control and budget adherence

Job description

Job Summary

Senior Executive Facilities - Soft Service

Integrated Facilities Management - Corporate Solutions (region/country)

Responsibilities

• Providing onsite support


• Soft Services Operations
  
  
  
  • Support day-to-day management of all soft services, ensuring consistent service delivery in accordance with contracts and Service Level Agreements (SLAs).
  
  
  • Monitor service performance and address issues promptly to maintain high standards of cleanliness, safety, and customer experience.
  
  
  • Conduct regular site inspections and audits, producing reports and tracking corrective actions.
  
  
  • Support mobilization and demobilization of soft services contracts when required.
  
  
  
  


• Vendor Contract Management
  
  
  
  • Liaise with soft services vendors and contractors to ensure compliance with contractual obligations.
  
  
  • Assist in reviewing vendor performance, including KPIs, service reports, and invoices.
  
  
  • Support the Facilities Manager in managing variations, escalations, and service improvements.
  
  
  
  


• Health, Safety Compliance
  
  
  
  • Ensure all soft services activities comply with health, safety, and environmental regulations.
  
  
  • Support risk assessments, method statements, and safe systems of work related to soft services.
  
  
  • Assist with incident reporting, investigations, and implementation of corrective actions.
  
  
  • Ensure compliance with site policies, statutory requirements, and client standards.
  
  
  
  


• Client Stakeholder Engagement
  
  
  
  • Act as a point of contact for client and occupier queries related to soft services.
  
  
  • Build positive working relationships with clients, occupants, vendors, and internal teams.
  
  
  • Support client meetings, service reviews, and reporting requirements.
  
  
  • Employee tickets to be closed within SLA.
  
  
  
  


• Financial Administrative Support
  
  
  
  • Assist with budget tracking and cost control for soft services.
  
  
  • Review invoices and support accurate cost allocation.
  
  
  • Maintain records, logs, and documentation related to soft services activities and compliance.
  
  
  
  


• Continuous Improvement
  
  
  
  • Identify opportunities to improve service quality, efficiency, and user experience.
  
  
  • Support sustainability initiatives related to waste reduction, recycling, and environmentally responsible services.
  
  
  • Contribute to process improvements and best practice sharing across sites.
  
  
  
  


• Key Performance Indicators (Typical)
  
  
  
  • Compliance with SLAs and KPIs
  
  
  • Client and occupant satisfaction levels
  
  
  • Health and safety compliance and audit outcomes
  
  
  • Timely resolution of service issues
  
  
  • Cost control and budget adherence
  
  
  
  

Where can processes be improvedHow can we save costsThese are questions that will be at the forefront of the team's thinking. You will also lend the team a big hand by providing admin support including front desk duties, basic housekeeping, pest, landscape and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements.

Meeting the clients facilities needs

In this role, you will be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you will take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safetyIf so, you'll be a perfect fit for the job. In this role, you will ensure everyone's health and safety by keeping safe workplace procedures in place and order. You'll also be expected to carry out these procedures, as needed.

At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You'll also be expected to follow escalation and incident reporting procedures and comply with the firm's guidelines and strategies.

Sound like youYou need to be a:

Passion for service

Do you have prior experience in facilities, property management, hospitality or other related fieldsDo you have an understanding of local occupational health and safety requirements, critical facilities and vendor managementAre you knowledgeable in various property systemsYou are what we're looking for!

Team player

JLL's unmatched excellence is only made possible by teamwork-a core value we want you to possess. As the Facilities Executive, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our I am JLL core behaviors is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staffs and vendors to deliver efficient services, attend user complaints take service recovery measures. We'll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.