Facility Manager - Facilities Management Soft Services

Starcrest; Pune District, Bengaluru; In loco; INR 1.500.000 - 2.100.000; Tempo pieno

Descrizione del lavoro

Starcrest is seeking a Facilities Manager in Pune, India, to oversee building operations, safety, and asset management across the site. You will coordinate maintenance, vendor services, and regulatory compliance to deliver high service standards.

Responsibilities include managing safety trainings, preparing reports, leading a facilities team, and driving process improvements while ensuring SLA adherence and stakeholder communication.

Competenze

• Bachelor's degree preferred in FM/related field.
• 5–12 years of facilities or operations management experience.
• Experience in corporate facilities or large campuses.
• Prior experience with global FM organizations is a plus.
• Strong leadership, communication and stakeholder management.

Mansioni

• Oversee daily operations of buildings, grounds, equipment and facility systems.
• Ensure safety and regulatory compliance across all sites.
• Manage preventive and corrective maintenance programs.
• Lead vendor services, SLAs, contracts, warranties and asset lifecycle.
• Coordinate health, safety and environment (HSE) protocols and trainings.
• Monitor tickets, drive problem solving and continuous improvements.
• Prepare operational reports and conduct KPI trending.

Conoscenze

Facilities management

Vendor management

Safety compliance

Leadership

Analytics & reporting

Stakeholder management

Problem solving

Formazione

Bachelor's degree in Facilities Management or related field

Descrizione del lavoro

Reports To - City Lead / JLL Operations Manager

Job Summary

The Facilities Manager is responsible for overseeing overall facilities management, safety, and the efficiency of operations. The role ensures the smooth functioning of building infrastructure, asset management, vendor services, workplace safety, and operational processes while delivering high service standards and ensuring regulatory compliance.

Key Responsibilities

1. Operational Management

• Oversee daily operations of buildings, grounds, equipment, and facility systems.
• Ensure all facilities operate safely, efficiently, and in compliance with regulatory requirements.
• Manage preventive and corrective maintenance programs.
• Ensure daily facility walkthroughs along with SLs to check and ensure the cleanliness and readiness of the facility at all times.

2. Maintenance & Asset Management

• Ensure 100% uptime for vending machines and preventive maintenance schedules to minimize downtime.
• Maintain accurate asset inventories and maintenance records.
• Manage vendor services, service contracts, warranties, and equipment lifecycle.

3. Health, Safety & Compliance

• Ensure compliance with all applicable building codes, safety regulations, and company policies.
• Ensuring the team is aware of EHS norms and follows them at the site
• Conduct safety audits, risk assessments, and workplace safety training.
• Implement health, safety, and environmental (HSE) protocols.

4. Vendor & Contractor Management

• Establish service-level agreements (SLAs) and ensure adherence to quality standards.
• Conduct vendor performance evaluations and, in case of non-performance, elevate to JLL management to avoid escalations and ensure client satisfaction at all times.

5. Customer Service & Stakeholder Communication

• Act as the primary point of contact for all facility-related issues.
• Communicate operational updates, outages, and improvement initiatives to stakeholders.
• Ensure prompt response and resolution of service requests to maintain high user satisfaction.

6. Emergency & Risk Management

• Manage incident reporting, investigation, and corrective actions.
• Ensure preparedness for emergencies through drills and response protocols.

7. Leadership & Team Management

• Supervise, train, and guide facility staff, including Service Leads and housekeeping teams.
• Conduct workforce planning, scheduling, and shift allocation.
• Lead team briefings, feedback sessions, and performance evaluations.
• Promote a culture of safety, accountability, and teamwork.

8. Back Office Operations Support

• Facilitate employee onboarding, including seating, infrastructure, and workplace readiness.
• Support operational processes, including coordination with HR, finance, and procurement teams.

9. Process Improvement & Operational Efficiency

• Identify gaps in facility operations and implement improvements.
• Introduce best practices for facility management.
• Identify operational bottlenecks and implement productivity enhancements.
• Ensure strict adherence to Standard Operating Procedures (SOPs).

10. Ticket Monitoring & Service Management

• Monitor and track facility-related service requests and tickets.
• Coordinate with internal teams and vendors for timely resolution within SLA timelines.
• Analyze ticket trends to identify recurring issues and training needs.

11. Reporting & Performance Management

• Prepare and present operational performance reports, including:
  • Weekly Business Review (WBR)
  • Monthly Business Review (MBR)
  • Quarterly Business Review (QBR)
  • Half-Yearly Business Review (HBR)
• Track and report Key Performance Indicators (KPIs).
• Conduct trend analysis and highlight risks, opportunities, and improvement areas.
• Ensure accuracy and timeliness of management reports.

Required Skills & Competencies

• Strong facilities and operations management expertise
• Vendor and contract management skills
• Knowledge of safety regulations and compliance requirements
• Leadership and team management abilities
• Strong analytical and reporting skills
• Excellent communication and stakeholder management
• Problem-solving and process improvement mindset

Preferred Qualifications

• Bachelor's degree in Facilities Management, Hotel Management, Business Administration, or related field.
• 5-12 years of experience in facilities or operations management.
• Experience in corporate facilities, commercial buildings, or large campuses.
• Prior experience working with global facilities management organizations such as CBRE Group, JLL, or ISS would be an advantage.