Soft Service Executive - Devanahalli - Bengaluru

Cushman & Wakefield; Devanahalli; On-site; INR 300,000 - 460,000; Full time

Job summary

Cushman & Wakefield in India is seeking a Facility Executive to manage the soft skill service delivery system during the shift and ensure timely completion of pending work. You will coordinate with housekeeping and engineering teams, review daily logs, and support space administration activities.

The role involves overseeing housekeeping standards, preparing weekly rosters, and maintaining records for smooth operations across rest rooms, common areas, and office spaces.

Responsibilities

• To ensure Housekeeping muster, deployment and acknowledge on the register for any penalties/comments for the improvement in housekeeping services.
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure
• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
• To discuss and assist facility manager on monthly basis on the vendor performance matrix
• To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.
• To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.
• To make facility tour and list out all such actions needed.
• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.
• To adhere to Policies, Processes & procedures and also the statutory documents.
• To adhere to SLA & KPI as agreed.
• To coordinate with Engineering team for any such issues that needs their help.
• Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc.
• Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.
• Creates, coordinates, and facilitates business processes for maintaining accurate space information;

Job description

Role & responsibilities

Facility Executive, Soft Skill will be responsible for managing all aspects of the soft skill service delivery system during the shift.

In this capacity, the Facility Coordinator is accountable for the completion of pending work.

Major Responsibilities:

• To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services.

• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.

• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure

• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services

• To discuss and assist facility manager on monthly basis on the vendor performance matrix

• To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.

• To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.

• To make facility tour and list out all such actions needed.

• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.

• To adhere to Policies, Processes & procedures and also the statutory documents.
• To adhere to SLA & KPI as agreed.

• To coordinate with Engineering team for any such issues that needs their help.

• Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc.

• Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.

• Creates, coordinates, and facilitates business processes for maintaining accurate space information;