Facilities Coordinator - Soft Services

Jones Lang LaSalle (JLL); Gurugram District; On-site; INR 420,000 - 680,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Gurugram is seeking a Facilities Coordinator - Soft Services to manage day-to-day workplace operations for a premium BFSI office environment, with 24x7 rotational shifts. You will oversee housekeeping, floor care, pantry and cafeteria coordination, service quality, and client experience while adhering to KPIs, SLAs, governance standards, and site compliance.

Strong communication and customer-focused approach are essential to ensure seamless service delivery and

Qualifications

• Experience in facilities, workplace, soft services or hospitality operations.
• Knowledge of premium office upkeep and floor maintenance practices.
• Strong communication and customer-focused approach.

Responsibilities

• Manage soft services operations across the office in a 24x7 shift environment
• Ensure housekeeping, hygiene, pantry, and cafeteria services meet expected standards
• Maintain premium office spaces, including fixtures, furnishings, meeting rooms, and common areas
• Monitor cleaning methods, chemicals, and procedures for different floor and surface types
• Track vendor performance and ensure SLA and KPI compliance
• Conduct routine inspections, audits, and follow-up on corrective actions
• Coordinate with internal teams and client stakeholders for seamless workplace delivery
• Maintain required records, logs, checklists, and compliance documentation

Skills

Facilities management

Soft services

Hospitality operations

Communication skills

Job description

Job Summary

Job title: Facilities Coordinator - Soft Services

Location: Gurugram

Shift: 24x7 rotational shifts

Role summary: We are looking for a Facilities Coordinator - Soft Services to manage day-to-day workplace operations for a premium BFSI office environment. The role will focus on housekeeping, floor care, upkeep of fixtures and furnishings, pantry and cafeteria coordination, service quality, and client experience. The position requires strong adherence to KPIs, SLAs, governance standards, and site compliance requirements.

Key responsibilities

• Manage soft services operations across the office in a 24x7 shift environment
• Ensure housekeeping, hygiene, pantry, and cafeteria services meet expected standards
• Maintain premium office spaces, including fixtures, furnishings, meeting rooms, and common areas
• Monitor cleaning methods, chemicals, and procedures for different floor and surface types
• Track vendor performance and ensure SLA and KPI compliance
• Conduct routine inspections, audits, and follow-up on corrective actions
• Coordinate with internal teams and client stakeholders for seamless workplace delivery
• Maintain required records, logs, checklists, and compliance documentation

Candidate profile

• Experience in facilities, workplace, soft services, or hospitality operations
• Strong knowledge of premium office upkeep and floor maintenance practices
• Good understanding of cleaning solutions, procedures, and cafeteria management
• Good communication skills and collaborative working style
• Professional, pleasant, and customer-focused approach
• Hospitality background preferred

Preferred experience

• BFSI or other high-compliance corporate environments
• KPI- and SLA-driven service delivery models

Scheduled Weekly Hours

48