Export Sales Coordinator

India Pack; Pimpri-Chinchwad; On-site; INR 300,000 - 550,000; Full time

Benefits offered by this job

Paid sick time

Paid time off

Job summary

India Pack is seeking a diligent team member to manage after-sales and supplier coordination for international customers. You will own the order lifecycle from confirmation to delivery, handling documents, testing certificates, and quality claims.

The role emphasizes clear English communication, handling inquiries, and coordinating with factories using Excel/Sheets. Fresh graduates are welcome; on-site in Pune with weekends off after probation.

Qualifications

• Graduate in any stream (B.Com, BBA, B.Sc, BE or diploma)
• Clear, polite written English. Most of your day is email with overseas customers.
• Comfortable speaking Hindi on the phone with factory teams.
• Working knowledge of Excel or Google Sheets: filters, sorting, simple formulas.
• Habit of following up without being reminded, and of writing things down.
• Calm with an unhappy customer: you listen, collect the facts, and respond the same day.

Responsibilities

• Be the day-to-day contact for international customers once an order is confirmed: order status, dispatch dates, shipping documents.
• Send shipment updates before the customer has to ask, and confirm delivery at their end.
• Share and file order documents: invoice, packing list, bill of lading, test reports and certificates.
• Register every complaint or quality claim the day it arrives. Collect photos, quantities, batch details and usage conditions from the customer.
• Work with the supplier and our technical team to find the cause, agree the corrective action, and keep the customer updated until the claim is closed.
• Follow up after delivery for feedback and pass repeat-order signals to the sales team.

Skills

Written English

Customer communication

Hindi language

Follow-up discipline

Calm under pressure

Gujarati or Marathi (nice to have)

Education

Graduate in any stream (B.Com, BBA, B.Sc, BE or diploma)

Tools

Excel / Google Sheets

Job description

You will be the person who makes sure right quotes are sent to the clients and an order goes right after the client says yes: chasing our factories for production and dispatch, and looking after our overseas customers until the goods are delivered and any issue is closed.

Company

India Pack (indiapack.co.in)

Location - Chinchwad, Pune on-site

Type - Full-time, permanent

Experience - 0-7 years; freshers with strong written English are welcome

Reports to - Co-founder

Working days - MonSat (Sundays Off) (Alternate Saturdays off after probation)

About India Pack

India Pack is a Pune-based B2B packaging sourcing company, now about 10 years old. We supply FIBCs (jumbo bags), PP woven bags, BOPP bags, flexible pouches and container liners from 10+ audited Indian manufacturers to buyers in the UK, Germany, Scandinavia, the USA and the Middle East.

What you will do

After-sales support (customers)

• Be the day-to-day contact for international customers once an order is confirmed: order status, dispatch dates, shipping documents.
• Send shipment updates before the customer has to ask, and confirm delivery at their end.
• Share and file order documents: invoice, packing list, bill of lading, test reports and certificates.
• Register every complaint or quality claim the day it arrives. Collect photos, quantities, batch details and usage conditions from the customer.
• Work with the supplier and our technical team to find the cause, agree the corrective action, and keep the customer updated until the claim is closed.
• Follow up after delivery for feedback and pass repeat-order signals to the sales team.

Supplier coordination (factories)

• Follow up with our manufacturing partners by phone and email on production schedules, samples, print proofs and dispatch readiness.
• Track each order from purchase order to shipment and keep the order tracker and ERP/CRM up to date.
• Flag delays or spec deviations early, with a revised date and a proposed fix, not just the problem.
• Coordinate pre-shipment inspections and check test reports against the customer's specification.
• Collect supplier documents on time so that shipping paperwork is never the reason for a delay.

Reporting

• Maintain the open-orders and open-claims lists and present a short status every week.

Who we are looking for

Must have

• A graduate in any stream (B.Com, BBA, B.Sc, BE or a diploma are all fine).
• Clear, polite written English. Most of your day is email with overseas customers.
• Comfortable speaking Hindi on the phone with factory teams.
• Working knowledge of Excel or Google Sheets: filters, sorting, simple formulas.
• A habit of following up without being reminded, and of writing things down.
• Calm with an unhappy customer: you listen, collect the facts, and respond the same day.

Good to have

• Exposure to export documentation, Incoterms or freight forwarding.
• A background in packaging, plastics, textiles or any manufacturing environment.
• Experience with an ERP or CRM or a shared helpdesk inbox.
• Gujarati or Marathi for supplier conversations.

What you will get

• Daily, direct work with customers in Europe, the USA and the Middle East from your first month.
• Hands-on training in FIBC and woven packaging products, quality standards and the export process from order to delivery.
• A small team where you work directly with the founders and your work is visible.
• A growth path to Account Manager, owning a set of customers and suppliers end to end.

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• Are you Located In Pune, Maharashtra
• Are you comfortable with written English communication

Language:

• English (Required)
• Hindi (Required)

Work Location: In person