Export Customer Support Executive

Wesource Business Solutions; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Wesource Business Solutions in Bengaluru is seeking an Export - Customer Support Executive to manage export orders and liaise with procurement and production teams for timely shipments.

The role requires strong English communication, familiarity with Incoterms, LC trade finance, and ERP systems, with 4–6 years in logistics or export/import. You will handle shipping documents and coordinate clearances for APMEA.

Qualifications

• 4–6 years experience in Logistics/Supply Chain or Export/Import.
• UG/PG degree.
• Good verbal and written English communication.
• Basic Excel knowledge is mandatory and Advanced Excel skills is a plus.
• Basic ERP working knowledge or understanding is mandatory.
• Good understanding of Logistics, Supply Chain, Incoterms, Trade Finance (LC) and Bill of Lading is mandatory for this role.
• Shipping/Clearing documents requirement knowledge (Through Vessel) for APMEA Countries is a plus.
• Able to handle pressure in a fast-paced environment.

Responsibilities

• Sales order creation in the system.
• Place orders with procurement team.
• Follow production and arrange shipment with required docs for Country (APMEA).
• Arrange inspection by coordinating with Inspection CO and preparing docs against Letter of Credit.
• Generate the invoice and send to customer and submit with Bank.
• Arrange the documents required to clear shipment.
• Provide shipment reports.

Skills

Customer support

Logistics knowledge

Excel

ERP

English communication

Pressure tolerance

Education

UG/PG

Tools

ERP system

Job description

Export - Customer Support Executive

In order to continue our accelerated growth, we are seeking a 9talented Customer Support Executives, who will work in a fast-paced, rapidly growing, high technology and operational environment. This role demands principled thinking, well-honed logistics and supply chain knowledge, and a stubborn go getter attitude with the customer in mind first.

Job Responsibilities:

1. Sales Order Creation in System.
2. Placing the created orders with Procurement Team
3. Following for production and arranging the shipment with required documents for Country (APMEA).
4. Arranging Inspection by coordinating with Inspection CO and preparing docs against Letter of Credit.
5. Generating the Invoice and sending to customer and submitting with Bank.
6. Arranging the documents required to clear the shipment.
7. Providing shipment reports.

Skills & Qualifications:

1. Any UG/PG
2. 4-6 years experience in Logistics/Supply Chain or Export /Import
3. Operations role by supporting Customers/Clients.
4. Good verbal and written English communication.
5. Basic Excel knowledge is mandatory and Advanced Excel skills is a plus.
6. Basic ERP working knowledge or understanding is mandatory.
7. Good understanding of Logistics, Supply Chain, Incoterms, Trade Finance (LC) and Bill of Lading is mandatory for this role.
8. Shipping/Clearing documents requirement knowledge (Through Vessel) for APMEA (Asia Pacific Middle East & Africa) Countries is a plus.
9. Able to handle Pressure working environment.

Salary & Benefits:

Based on Industry Standards (Experience, Qualification & Skillset).