Export Coordinator

Archerchem Healthcare; Mumbai Suburban; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Archerchem Healthcare in Mumbai is seeking a proactive Export Coordinator / Key Account Executive to manage international client relationships, coordinate export orders, and ensure timely execution of customer requirements. You will serve as the primary liaison between overseas clients and internal teams, driving customer satisfaction and growth.

The role requires coordinating with R&D, Regulatory, QA, Production, Supply Chain, Logistics and Finance; tracking milestones; handling export

Qualifications

• Graduate/Postgraduate in Pharmacy, Life Sciences, Management, Commerce, or a related field.
• 3 - 8 years of experience in Export Coordination, Key Account Management, Client Coordination, Business Development, or the pharmaceutical industry.
• Knowledge of export documentation, international logistics, and shipment procedures will be preferred.
• Excellent communication, interpersonal, client-handling, and negotiation skills.
• Strong coordination, follow-up, organizational, and stakeholder-management abilities.
• Proficiency in MS Excel, PowerPoint, and MS Office.
• Ability to manage multiple clients, projects, and export orders simultaneously.
• Strong problem-solving skills, attention to detail, and a customer-oriented approach.
• Ability to work effectively with cross-functional teams and meet deadlines.

Responsibilities

• Manage and maintain strong relationships with international clients and existing key accounts.
• Act as the primary point of contact for client requirements, export orders, ongoing projects, and follow-ups.
• Coordinate with R&D, Regulatory Affairs, Quality, Production, Supply Chain, Logistics, and Finance teams to ensure timely execution of client requirements.
• Track project milestones, order status, shipment schedules, deliverables, and customer commitments.
• Coordinate export documentation, shipping arrangements, and logistics to ensure timely dispatch and delivery.
• Provide regular updates to clients and promptly address queries, concerns, and order-related issues.
• Follow up with internal stakeholders to ensure timelines and commitments are met.
• Maintain client records, export trackers, project reports, meeting minutes, and communication records.
• Participate in client meetings, project reviews, and regular business discussions.
• Coordinate with Finance for invoicing, payment follow-ups, and outstanding receivables.
• Identify opportunities for repeat business, upselling, cross-selling, and account growth.
• Proactively identify and elevate project delays, shipment issues, and client-related risks.
• Ensure compliance with applicable export documentation and pharmaceutical regulatory requirements in coordination with relevant teams.
• Maintain high levels of customer satisfaction and support long-term client relationships.

Skills

Export Coordination

Key Account Management

Client Coordination

Business Development

Pharmaceutical Industry

MS Excel

PowerPoint

MS Office

Negotiation

Cross-functional coordination

Education

Graduate in Pharmacy

Life Sciences

Postgraduate

Commerce

Tools

MS Excel

PowerPoint

MS Office

Job description

Job Description Export Coordinator / Key Account Executive

Location: Mumbai Malad

Industry: Pharmaceutical / Healthcare

Experience: 3 - 8 Years

Employment Type: Full-Time

Job Summary

We are looking for a proactive and customer-focused *Export Coordinator / Key Account Executive* to manage international client relationships, coordinate export orders and ongoing projects, and ensure timely execution of customer requirements. The candidate will act as the primary point of contact between overseas clients and internal cross-functional teams, ensuring smooth coordination, customer satisfaction, and long-term business growth.

Key Responsibilities

• Manage and maintain strong relationships with international clients and existing key accounts.
• Act as the primary point of contact for client requirements, export orders, ongoing projects, and follow-ups.
• Coordinate with R&D, Regulatory Affairs, Quality, Production, Supply Chain, Logistics, and Finance teams to ensure timely execution of client requirements.
• Track project milestones, order status, shipment schedules, deliverables, and customer commitments.
• Coordinate export documentation, shipping arrangements, and logistics to ensure timely dispatch and delivery.
• Provide regular updates to clients and promptly address queries, concerns, and order-related issues.
• Follow up with internal stakeholders to ensure timelines and commitments are met.
• Maintain client records, export trackers, project reports, meeting minutes, and communication records.
• Participate in client meetings, project reviews, and regular business discussions.
• Coordinate with Finance for invoicing, payment follow-ups, and outstanding receivables.
• Identify opportunities for repeat business, upselling, cross-selling, and account growth.
• Proactively identify and elevate project delays, shipment issues, and client-related risks.
• Ensure compliance with applicable export documentation and pharmaceutical regulatory requirements in coordination with relevant teams.
• Maintain high levels of customer satisfaction and support long-term client relationships.

Candidate Profile

• Graduate/Postgraduate in Pharmacy, Life Sciences, Management, Commerce, or a related field.
• 3 - 8 years of experience in Export Coordination, Key Account Management, Client Coordination, Business Development, or the pharmaceutical industry.
• Knowledge of export documentation, international logistics, and shipment procedures will be preferred.
• Excellent communication, interpersonal, client-handling, and negotiation skills.
• Strong coordination, follow-up, organizational, and stakeholder-management abilities.
• Proficiency in MS Excel, PowerPoint, and MS Office.
• Ability to manage multiple clients, projects, and export orders simultaneously.
• Strong problem-solving skills, attention to detail, and a customer-oriented approach.
• Ability to work effectively with cross-functional teams and meet deadlines.