Executive Vice President – Business Operations & Delivery

ConsultBae India Pvt. Ltd.; Mumbai; On-site; INR 5,000,000 - 6,500,000; Full time

Job summary

ConsultBae India Pvt. Ltd. invites an accomplished business and operations leader to own end-to-end operations across Content, Technology, and AI Data Services.

The EVP will drive delivery, profitability, customer success, and scalable growth while partnering with the CEO and leadership team. Located in Mumbai or Chennai with hybrid work, this director-level role requires 20+ years of leadership experience, building high-performance teams, governing delivery, and expanding strategic accounts.

Qualifications

• Approximately 20+ years of professional experience, including significant leadership responsibility in large-scale operations, delivery, or business-unit management.
• Demonstrated PL and business ownership, beyond project or delivery management.
• Strong track record of driving revenue growth, profitability, productivity, and operational efficiency.
• Experience leading large, complex, multidisciplinary teams

Responsibilities

• Own business operations and operational performance across Content, Technology, and AI Data Services.
• Drive revenue realization, gross margins, EBITDA, productivity, utilization, and cost optimization.
• Lead annual operating plans, business forecasting, capacity planning, and periodic business reviews.
• Strengthen delivery governance, operational excellence, and PMO capabilities.
• Improve predictability across delivery quality, timelines, capacity, productivity, and profitability.
• Build scalable processes, dashboards, and early-warning mechanisms to reduce operational risks and dependency on firefighting.
• Act as a senior executive sponsor for strategic customers, managing relationships, business reviews, and critical escalations.
• Partner with Sales and Pre-Sales on solutioning, commercials, feasibility assessments, and transition of new business into delivery.
• Identify opportunities for account expansion and deeper customer partnerships.
• Build and develop strong leadership teams, succession plans, and a culture of accountability and high performance.
• Drive the growth of AI Data Services and strengthen Technology Services through automation, AI-enabled workflows, and operational improvements.
• Collaborate with Finance, Sales, HR, Solutions, and other functions to translate business strategy into execution.

Skills

Leadership experience

Revenue growth

Delivery management

Operational excellence

PMO capabilities

Strategic partnership

Cross-functional leadership

Forecasting & planning

Job description

Role Overview

We are looking for an accomplished business and operations leader to drive growth across Content, Technology, and AI Data Services businesses. The role involves end-to-end ownership of business operations, delivery, revenue realization, profitability, customer success, and organizational capability.

The EVP will work closely with the CEO and leadership team to build a scalable, profitable, and high-performing organization, ensuring predictable delivery, strong customer relationships, and sustainable business growth.

Job Details

• Location: Mumbai / Chennai
• Work Model: Hybrid
• Experience: 20+ Years

Key Responsibilities

• Own business operations and operational performance across Content, Technology, and AI Data Services.
• Drive revenue realization, gross margins, EBITDA, productivity, utilization, and cost optimization.
• Lead annual operating plans, business forecasting, capacity planning, and periodic business reviews.
• Strengthen delivery governance, operational excellence, and PMO capabilities.
• Improve predictability across delivery quality, timelines, capacity, productivity, and profitability.
• Build scalable processes, dashboards, and early-warning mechanisms to reduce operational risks and dependency on firefighting.
• Act as a senior executive sponsor for strategic customers, managing relationships, business reviews, and critical escalations.
• Partner with Sales and Pre-Sales on solutioning, commercials, feasibility assessments, and transition of new business into delivery.
• Identify opportunities for account expansion and deeper customer partnerships.
• Build and develop strong leadership teams, succession plans, and a culture of accountability and high performance.
• Drive the growth of AI Data Services and strengthen Technology Services through automation, AI-enabled workflows, and operational improvements.
• Collaborate with Finance, Sales, HR, Solutions, and other functions to translate business strategy into execution.

Must-Have Requirements

• Approximately 20+ years of professional experience, including significant leadership responsibility in large-scale operations, delivery, or business-unit management.
• Demonstrated PL and business ownership, beyond project or delivery management.
• Strong track record of driving revenue growth, profitability, productivity, and operational efficiency.
• Experience leading large, complex, multidisciplinary teams

Job Details (cont.)

• Workplace Type: In-Office
• Employment Type: Full-time
• Experience Level: director-vp
• Work Experience (years): 20 - 28 years

Skills

• business operations
• data services
• operations
• automation
• AI-enabled workflows
• capacity planning
• delivery governance
• PMO capabilities